10 months of waiting—no replacement
10 months of waiting—no replacement, no refund My experience with Rotimatic has been extremely disappointing. I paid for the machine and an extended warranty, yet after 10 months, I still have neither a replacement nor a refund. Despite repeatedly following up, I keep receiving promises instead of a resolution. I feel cheated and misled. What is the point of paying for an extended warranty if getting a replacement becomes a months-long battle? The constant chasing, delays and lack of accountability are unacceptable. An apology means nothing when it is not followed by action. Based on my experience, I cannot recommend Rotimatic. Anyone considering buying one should think carefully about the after-sales support they may receive. Rotimatic: stop making promises and resolve this. Send my replacement or refund my money.