DO NOT BUY ROTIMATIC- $2,500 Wasted and Months of Unacceptable Customer Support**
**DO NOT BUY ROTIMATIC.** My experience with this company has been incredibly disappointing, and I would strongly caution anyone considering spending their hard-earned money on this appliance. I spent approximately **$2,500 on my Rotimatic**, purchased in August 2025 and delivered in November 2025. The machine stopped powering on on May 25, 2026. I also purchased an additional 3-year extended warranty on top of the standard 2-year warranty because I expected the company to stand behind its product. Instead, it feels like **$2,500 has gone straight down the drain.** I have spent months trying to get this issue resolved, with no replacement and no meaningful resolution. - **May 25:** My Rotimatic stopped powering on. - **May 28:** Customer support promised to issue a return shipping label. - **June 29:** I joined a video call with customer support and demonstrated that the machine was completely non-functional. - **July 1:** I was told that a technical issue was preventing them from generating the return shipping label. - **Following weeks:** Different customer support representatives provided conflicting explanations. One said the replacement would ship within 3–4 weeks because of manufacturing delays, while another said the return label itself could take another 3–4 weeks. - **August 12:** Rotimatic emailed customers saying the next batch of replacement machines was expected toward the end of August. - **October 11:** I STILL have no replacement, no return shipping label, and no meaningful update about my individual case. Throughout this process, I have provided detailed information, submitted videos, demonstrated the failure live, and followed up repeatedly. I even paid for an extended warranty, expecting peace of mind if something went wrong. What has been most frustrating is the lack of accountability. The company repeatedly promises action, provides inconsistent information, and then leaves customers waiting for weeks without updates. Even after escalating the matter, I have been unable to get a clear answer about when my warranty claim will be resolved. Machines can break. That is understandable. **What is not acceptable is spending $2,500 on a product, paying extra for extended warranty coverage, and then being left without a working machine or a reliable process for getting it replaced.** **My advice: DO NOT BUY ROTIMATIC.** Do not judge this product solely by its convenience or advertised features. Consider what happens when the machine fails and you need warranty support. Based on my experience, the customer service and replacement process have been extremely disappointing. As of October 11, 2026, my machine remains unusable, my warranty claim remains unresolved, and I have spent months chasing the company for a solution. I will update this review if Rotimatic finally resolves my claim. Until then, I cannot recommend this product to anyone.