Rotimatic Next
Rotimatic Next – Less than 4 months old and already dead. Warranty completely ignored. Zero response from support or founder Pranoti. I purchased a Rotimatic Next that is less than four months old. The machine has completely stopped working. This is well within the manufacturer’s warranty period. I contacted customer support multiple times through the app, email, and every available channel. I also reached out regarding escalation and specifically mentioned the founder, Pranoti. There has been no meaningful response. No troubleshooting follow-up, no return authorization, no replacement, and no explanation. Just silence. A premium-priced machine failing this early is bad enough. Refusing to honor a clear warranty and ignoring the customer entirely is unacceptable. Paying for a product and a warranty only to be ghosted when the product fails is a complete failure of customer service and basic business integrity. I am left with an expensive, non-working appliance and a company that will not stand behind its own warranty. This experience has destroyed any trust I had in Rotimatic / Zimplistic. I strongly advise potential buyers to carefully consider the risk. When something goes wrong (and many reviews show it often does), you may find yourself with no support and no recourse. I am now pursuing all available consumer protection and payment dispute options. I expect Rotimatic to finally take responsibility, honor the warranty, and provide a proper resolution.