Unhelpful and scripted customer support experience
I had a disappointing experience with Aukey's customer support. When I reached out about an issue with one of their product, their responses felt entirely scripted and lacked any real engagement with my problem. Instead of investigating or offering any helpful troubleshooting, they simply sent generic replies that didn't address the specific issue at all. It's clear that they aren't taking the time to understand the customer’s problem. I expected more in terms of technical support, especially when dealing with hardware that should be reliable. I’m really disappointed with their lack of attention to customer concerns