1 star for the diabolical customer…
1 star for the diabolical customer service and product quality. We purchased a hedge trimmer to maintain a very small garden hedge at our property. We have numerous other ryobi products so purchased to optimise our batteries etc. Whilst the trimmer was significantly more than we needed ( claimed power output) During use I felt it become very warm , then ignited in my hands. I quickly removed the battery and had to extinguish with the garden hose. I spoke with ryobi to arrange collection for them to inspect but they find every excuse possible not to acknowledge or be involved with warranty issues. Scary as the product they sold us that was in warranty could have easily caused significant human or property harm / damage. They are masquerading as a quality product provider but really just cheap Amazon consumer products - avoid and buy reputable products from different suppliers! Dangerous and arrogant are always a bad combination