Happy, Until now
Many years of happy customer, until now. We have had a "cancellation" out of nowhere, it was ahead of our annual renewal. Suddenly all subscriptions gone, free tier only, SMS not working, phone calls not working. BTW the renewal was supposed to happen automatically, there were plenty funds in the bank, card active. No email of the "cancellation" or anything. Anyhow, I thought somehow the system glitched few days ahead of the annual renewal. So I have paid for the annual subscription which enabled all services running again in a few hrs. BUT, 2 days later, you charge us "again" for the annual subscription (over $5k). Ok, sh*t happens, so I go request to get the refund. Only that live chat/support is gone, customer success email also doesn't work anymore. The AI support is useless for this and keeps directing me to create a support ticket. Which I did, 9 DAYS ago, no response until now. I have submitted 2 more tickets now, if no-one responds to us by Monday, I am taking us to competition. This is ridiculous!!!