Very disappointed (update)
Ordered Z20 Plus 2nd April. Delivered 14th April. Opened box and found damaged paint work and Shimano gear shift. Saddle missing. Reported same day. Was offered saddle in post and 15 euro refund for damaged paint. Decided to build and check bike before excepting. Found brake stuck on so electric motor won't run. Rejected offer and bike. Bike collected today 23rd April and I await update as to when replacement bike or refund will be issued. Had ordered bike to take on a 3 week UK caravan holiday starting 27th April. Have found dealing with China WhatsApp help desk and the 10 hour time difference very frustrating. Fact they refused to dispatch replacement bike until damaged one returned was annoying...we shall see what dispatch time of replacement is and if a decent offer of compensation for all the inconvenience and missed holiday adventures with an e-bike. Update: 24/April PVY customer service advise that yes the returned bike is with their logistics company, but they wont despatch a replacement bike or process any refund until the faulty bike is physically back at their warehouse. They have indicated that this could take another 10-15 days before I see any progress. I sent all the pictures & videos of the damage and the active faults with brake/motor isolation that were requested and they agreed the return, so I am puzzled as to why a replacement bike cant be dispatched immediately?? Update: PVY has now refunded my payment in full. That process was quick and efficient. So I will upgrade my rating for that. A real shame they weren't more on the ball after the original issues. I have now ordered another bike form a UK distributor.