Disappointing and Disappointed
I Organised an appointment having chosen the time slot from the website. After having 2 completely different times confirmed, I was given an appointment with Chelsea Ozignoh for 2.30pm, the time I requested. They say the doctor will arrive anytime up to 25 mins late. At 3pm still no sign, so I called and after 10 mins got through. They told me to wait another 15 mins, which I did, still no sign. So I called again to ask for a refund - they told me the Dr had technical issues and they still might join but couldn't guarantee when. Having had to take the time off work to have this appointment, which was really important as I have run out of medication, I couldn’t wait any longer. I have wasted time for no reason. I asked for a refund which I am told May take 30 days. Very disappointing service and reaction to the Dr no-show.