EZCare Clinic

我想给零分，但那个选项不存在…

我想给零分，但没有这个选项。我儿子出院时BMI只有16！！消化科医生和感染科医生都不知道怎么治疗莱姆病。我儿子住院期间几个月来第一次吃东西，因为Ativan缓解了他被莱姆病摧残的神经系统。我只是请求开几周Ativan，因为我儿子被建议看精神科，但预约要等6周。到那时我儿子就要插 feeding tube 了。我把他的检查结果发给这家公司，他们拒绝帮忙。完全是扯淡。我是呼吸治疗师，对我们医疗体系感到羞耻。它已经崩溃了，ezcare就是个崩溃的敛财工具！谢谢Okwonko医生！！

Tom Gordon美国 · 写过 7 条评价 · 体验于 2026-02-03 · 发表于 2026-02-06

完全是赌博——不值得

这完全是一场赌博。我最近被骗了160美元—— 如果你选择这项服务，只能祈祷能遇到好医生。你先付钱，如果出了问题他们也不会退款

Joshua Clayton

Joshua Clayton 我付钱用了 TeleMed 的在线问诊服务，整体还算顺利。一切都很顺利，直到需要开药的时候。我想是医生根本没把处方送到药房，所以我一直在等。我用在线平台，把所有必要的渠道都联系了一遍，想解决这个问题，但到现在还没任何进展。我不明白为什么还在等医生送药，也不知道 TeleMed 这家公司为什么和他们的医生沟通这么差，但显然目前确实如此。说真的，这完全是浪费我的时间和金钱，我们都不应该这样白白浪费。我现在还在通过正规渠道尝试解决这个问题，但到目前为止没有任何好的结果。我的诉求就是把药送到我的药房，这样我就能拿到日常所需，完成我的工作。谢谢。

Darien Bathalter美国 · 写过 3 条评价 · 体验于 2025-05-06 · 发表于 2025-05-09

SKETCHY 首席医疗官。体验令人失望。不回复且毫无灵活性——不退款

EDIT: while MedVidi states they have reached out with a goodwill offer, this is absolutely not true. They offered a *50%* refund AFTER I initiated a chargeback, complained to the BBB, left these reviews, AND submitted complaints to applicable state medical boards. Nobody cared about my case at all until I escalated it further than I ever should have had to. No thanks, I’ll wait for the chargeback. *** END EDIT *** Disappointing Experience — Unresponsive Care and No Flexibility for Legitimate Concerns. SKETCHY Chief Medical Officer. This might save some people some time: According to publicly available data, MedVidi’s Chief Medical Officer, (and self proclaimed “futurist” Dr. Laura Purdy has faced formal disciplinary actions in over 20 U.S. states. These include: • Reprimands • License suspensions • Probation and monitoring • License surrender • Restrictions on practice My review of MedVidi: Disappointing experience. Unresponsive and zero flexibility. I was genuinely hopeful when I turned to MedVidi for support managing my ADHD. I came to them during a very challenging season in my life: caring full-time for my medically complex child, balancing family responsibilities, and trying to stay afloat with work and school, all while managing severe symptoms. Unfortunately, the care I received did not meet even basic expectations. My initial appointment lasted only ***8 minutes*** (See attached photo conformation from my correspondence). I voiced concern about the prescribed medication, requested an alternative, and was ignored. Follow-up attempts were met with generic replies, a strict no-refund policy, and ultimately an offer for another appointment long after I'd already sought better care elsewhere. Perhaps a representative here will be able to clarify: During which minute of my EIGHT minute intake appointment, while I was caring for my son with complex medical needs, was I supposed to research this drug to see if it was a good fit, AND advocate for myself? Throughout this process, I remained respectful and persistent. I documented everything. I made it clear that I wasn’t seeking compensation beyond what I paid, just a fair and human response to a poor clinical experience. Instead, I encountered a company culture that appears to prioritize rigid policy over patient care. Zero-exception refund policies are not a marker of professionalism. They’re a red flag especially when services are unsatisfactory or misaligned with patient needs. After exhausting all support channels, I reached out directly to MedVidi’s executive leadership through LinkedIn and other professional platforms, including their CEO, CTO, CMO, and COO. I have yet to receive any acknowledgment. I will be posting the full transcript of my correspondence with MedVidi’s support team, to ensure transparency for other prospective patients. I sincerely hope management takes this opportunity to reflect and reach out. Until then, I cannot recommend MedVidi, and I urge anyone seeking truly patient-centered mental healthcare to look elsewhere.

没有持续的服务提供者，处方也不一致，客服也不回复

我的医生那边出了点问题，试着联系了客服。我得说，别费劲了。态度冷淡，根本不在乎我的处方是长期的且有完整记录。他们拒绝配药，除非先澄清。过去三个月里我还被安排了3个不同的医生——完全没有连续性护理。每次都像从头开始一样。别浪费时间或金钱了

Emma美国 · 写过 1 条评价 · 体验于 2025-01-06 · 发表于 2025-01-06

千万别用这个！

千万别用这个！！他们拿走了我所有的信息，然后还骗走了我的钱。服务提供方根本没出现，我打电话过去接电话的人连英语都说不利索。这绝对是骗局，尽管有那些好评。我真的满怀希望希望能得到我需要的帮助。我简直不敢相信这种事。

一切都挺顺利，直到这个周末…

一切都挺顺的，直到这周末我的服务提供者没出现……我一直在尝试联系，因为我付了预约的钱……现在他们想重新安排还要多收钱……天哪，打电话过去就是一直让等……到底怎么回事啊？……更新……我好不容易联系上人了，他们帮我解决了所有问题……

快跑。一切本可以…

所有能出错的事都出了错。电话顾问三次向我保证我一定能拿到需要的药。结果医生让我等了整整20多分钟。我以为是查看我的病史，根本不是。 我说的话完全被无视，除非被他甩回我脸上。那次就诊花光了我最后的钱，他却说"我们不做那种事"。网上和网站上都说这是苯二氮卓类药物的专家。我打算留负面评价，留到这家店不再伤害更多人为止。

Medvidi 和 EZcare 是互相勾结的骗子…

Medvidi和EZcare是共生公司。评价会一样，因为它们是一家。 价格高，服务差。他们从没把我的处方送到药房，我的药本来周六就该取，那天我就吃完了。试着联系任何人，但电话和邮件都没人回，一到预约快到了就赶紧联系你。而且如果你想在时间框架前预约，他们会打电话问你为什么想提前拿药。过程繁琐又痛苦。别来受这份罪。我本想像其他人一样在线办事省时间，结果全是头疼，现在也没人回我。我以为这家在线远程医疗公司关心患者，但坐在顶层的人只看得到我们，只顾着数他们从人的心理健康问题上赚的钱。这样对待人应该违法。

服务不好！

Missy Scranton美国 · 写过 1 条评价 · 体验于 2024-08-16 · 发表于 2024-08-16

远离

远离——不负责任且不道德的治疗 小心！我在Medvidi EZ Care看了两年病，治疗惊恐发作。期间他们一直给我开一种对治疗至关重要的控制类药物。但最近一次复诊，突然告诉我他们不能再开这种药了。 这次问诊的医生我从未见过。他不仅远程问诊时拒绝开视频，还在我没有任何事先讨论或警告的情况下，直接给我贴上"上瘾"的标签。尽管我每天服用这种药两年了，他们却毫无通知、没有合理的减量计划就突然终止治疗——这非常危险，因为这种药突然停用会导致严重的戒断症状，包括失眠、抑郁、癫痫发作，甚至死亡。 我问到减量方案，医生唯一的建议是"去急诊"。这回应极其不负责任。显然他们首要考虑的不是患者护理，而是规避FDA审计的风险。他们突然停止开控制类药物且没有过渡计划，不只是疏忽——是危险的。 有更好的选择，那些真正关心你健康、不会为了自己方便拿你健康冒险的医生。据我咨询的律师说，这种护理水平甚至可能构成医疗过失。 为了你的健康和安全，千万别去这家诊所

浪费时间又浪费钱！

糟糕的体验！从医生本人到拿到真正的处方。 直接说重点，Walgreens不给配药，因为医生没有离我邮编近的FL地址，所以我说要转到一家可能规定不那么严的独立药房，但医生得修改处方，澄清他有佛罗里达执照，因为他跨州行医。这是看诊后第4天，我每天打"客服"电话。 我的医生懒得修改他搞砸的处方，所以我白白浪费了时间和钱。我付了处方钱却没拿到，也不会再等这么久。我会到处留评价直到问题解决，必要时还会跟信用卡公司争议这笔费用。 这医生傲慢又讨厌。一上来就说他是年级前10%，治过多少多少人。我说我想要低剂量甲基苯丙胺，只要10mg缓释片。他一直推30mg，我一遍遍说不，我想从低剂量开始下个月再评估。我坚持够久他才同意10mg缓释片。我问能不能加个 booster 药片应对长工作日，他说不能，因为他给过高剂量我没要。这有什么关系？高剂量不等于更持久。 他还让我停掉所有现在的药，包括去甲替林（抗抑郁）、拉莫三嗪、米氮平（助眠）和氯硝西泮（我只睡前吃）。我睡眠焦虑很严重，因为我要5:30起床上12小时班。他说只要吃他推荐的甲基苯丙胺剂量就不会抑郁、睡得更好。你见过患者要低剂量还被惩罚的吗？ 我个人是护士，无法想象这样对待患者。糟糕的医生。糟糕的公司！

Dr 不开 Alprazolam

他们的网站明确说只要遵守规则就给严重焦虑和PTSD开控制类药物。付了不少钱跟医生聊完，却被告知网站信息不实，Alprazolam没给我开。钱和时间都浪费了。

找别家吧，他们是最差的。

我对服务非常失望。我差不多三周前就预约了，当时保证说当晚就能收到处方（RX）。然而，我还在等。客服代表反复照着同一套说辞念，说他们在等医生签字确认。这已经是我第三次为等处方等上几周了。我建议找个更好的远程医疗服务。这家不值得，收费贵，服务还最差。

Curls N Melanin美国 · 写过 2 条评价 · 体验于 2024-04-22 · 发表于 2024-04-30

我确信远程医疗已不再有用

现在的经济环境下，195美元绝对不算便宜。EZcare Clinic 10分钟的预约就收195美元，而且如果你没有保险，还得自己付药费。根据开的药，自付费用大概300美元左右，这就是我现在的处境。一开始，他们取消了我的第一次预约，我要求退款。他们声称退款需要一个月，尽管我在任何预约发生之前就要求退款，而这在他们的「退款政策」里是有规定的。一周后，我终于决定再给他们一次机会，但到目前为止，我很后悔。那个NP说可能需要长达6周才能看到任何效果！哇！这种试错成本太高了。这些人 upfront 就要你的钱，却给不了确定的效果。他们给我开的一种药完全起了反作用，让我生病，降低了我本就已经很低的生活质量。EzCare Clinic 在诊断患者时采用「一刀切」的方式。在就诊期间，我从未感到被倾听或被理解。我在10岁的时候就确诊了PD。到那个年纪，我已经经历了足够几辈子承受的创伤。这还不包括我的青少年和成年时期。我与这个病抗争了超过二十年！每个人在健康问题上都应该被当作个体来对待，但在这里，你被塞进一个框框里，随便扔给你一些安慰剂或者Benadryl就打发了……还要300美元！这太荒谬了。我建议找一家你附近的医疗机构，亲自去就诊，因为就目前而言，远程医疗能做的有限。疫情期间确实方便，但现在毫无用处，因为你见的根本不是真正的医生。如果有变化我会再更新。

StephanieC美国 · 写过 14 条评价 · 体验于 2024-03-04 · 发表于 2024-03-05

太让人失望了

那个执业助理打电话来说要给我重新安排半小时后的时间。？没回电。然后又约了周一9:15。没打电话来。但他们收了我的钱。我在申诉。你们不想给我看病就直接说啊！我对他们非常失望和反感。我再也不会用也不会推荐他们了，但我会向医疗委员会投诉他们收了钱却把我晾在一边。绝对不行。

比起患者护理，他们更在乎钱

After being a patient for over 9 months and NEVER HAVING things happen the right way or in a timely manner, I have come to the realization that EZ care does not care about their patients… only the money. After giveing them a second, third and FOURTH chance after multiple catastrophic failures to give my case the time it needed, and which I paid for. It took leaving a negative review for the prescription team to do their job. Within hours of leaving this review, the 3 months that they had been “working on my issue” was miraculously resolved within hours. It took a public declaration of my mistreatment for them to prioritize me as a patient and actually work on finding my prescription. After 10 weeks of patronizing phone calls where I would be fed verifiably false information that they were calling pharmacies trying to locate my script, it came down to me taking to the internet for them to do their job. This is the SECOND time they did this, with weeks and months of leading me around with empty apologies, unprofessional behavior, and innumerable inconsistencies which led to a breakdown in my health resulting in loss of a scholarship.. among consequences I paid out of pocket for. Despite my repeated request for a supervisor to contact me through this process I finally got a transactional call, from an Eric, AFTER the fact… only to request that I take down my negative reviews for a whopping discount of $30 on my next visit! The audacity it takes to ask me to remove a review then offer such a pathetic discount really paints a picture of what we are worth as patients. As business owner with years of experience, what SHOULD have done to express their appreciation, gratitude and value of me as a client and to give the company a chance to prove that the TWO experiences that I had were not the standard they hold themselves to. Also, to give them an opportunity to show me that the track record they have now earned as dishonest, misleading, and undependable has been corrected and that the systemic problems within the company regarding communication, patient prioritizing, and management problems have in fact been addressed….my next visit should have been extended as complementary…. Or at the VERY least DEEPLY discounted or nothing should have been offered at all. The pittance which WAS offered of $30 off my next visit is less than they offer for sales and seasonal specials! Am I not even worth a call to the loss prevention department!?!? And, more over, this offer was contingent on my deleting the comments I had left about my own experience, while at the same time admitting that it all had happened and not offering any kind of assurance that I would not have the same experience for the third time. I asked Eric, why would I delete my post if it is true and you haven’t provided proof to the contrary? Shouldn’t you offer me a chance for your company to get this right? Why should I pour another $100+ into a place that has failed me for 9months? His response was that he was sorry that I felt the way that I did and that I was assured it would not happen again… and I was supposed to trust that I would not be yet again paying for a service which would end up CAUSING MORE STRESS, more damage and NEGATIVELY IMPACT MY HEALTH more than when I started? He told me that was all he could do and that he hoped I changed my mind! I will say that it was reflective of this entire experience from start to finish, they inky care about how much money I pay them not if I am actually receiving the treatment I paid for…. Shame of you EZ care!

angie Nunya美国 · 写过 1 条评价 · 体验于 2024-02-21 · 发表于 2024-02-26

骗局，别浪费你的时间和钱

骗局，别浪费你的时间。接电话的工作人员看起来很热心、很有礼貌，但这只是他们的工作。他们承诺了很多却没有兑现。我在预约前换了电话号码，提前几天打了几个电话告知新号码，他们确认收到了。我知道他们收到了，因为我收到了一个链接让我第二天或第三天加入医生会议，但医生从未加入。我尝试打电话却联系不上任何人，直到几个小时后才被告知会再发一个链接。然后他们说要收50美元的额外费用，说是重新安排预约的费用。我不明白这怎么能是我的错？为什么预约没成？我提供了所有需要的信息，我知道他们有，因为他们发了链接。所以又收了50美元。然后他们把我安排到将近两周后。接着他们坚持要我提供之前医生的许可证明，这很麻烦，但我还是办好了。然后又收了50美元重新安排费。到那时我已经把所有钱都投进去了，而且完全断药了。他们对患者的缺乏同理心简直令人发指。我的预约已经是5天前了，和一位护士执业者见面，她保证我的药当天就能到药房。但药没到，诊所说24到48小时内会好。那是5天前了。他们一直敷衍我，说医生忘了签字。我能看到药在门户里，但没有签名就没用。现在他们 conveniently 把我的电话拉黑了。他们只在乎钱。如果我的钱不马上退，我会联系BBB、FDA和医疗委员会。我的律师今天不在，但明天上午会来。别相信这些骗子。可悲的是，这些人的健康甚至心理健康对他们来说什么都不是。他们应该被关停。

Ed Goodson美国 · 写过 1 条评价 · 体验于 2024-02-17 · 发表于 2024-02-24

振作起来

我从一个医生那里拿subs，从另一个医生那里拿ads和bars，但他们都知道对方的事。突然之间，他们告诉我需要一张许可证明，说明我可以同时服用subs和ads/bars。于是我拿到了许可证明，现在他们又告诉我必须二选一，subs还是ads/bars。要知道，我已经服用这种药超过15年了，他们知道我有癫痫发作的风险，却毫不在意。幸运的是我认识一些人。如果我不认识，我现在要么在急诊室，要么已经死了。必须有人管管这些中断你药物供应的人。你们让我们服用这些药物，然后又像上帝一样把它们悬在我们头上！！我要告诉你们，你们不是！你们别想阻止我拿到我的药，Ez Care的员工可以滚蛋，😂😂混蛋！！

真希望几年前就找到这家店。已更新

真希望多年前就找到这个地方，这样就不用应付VA的那些破事了。Romero医生非常配合我的需求，我现在状态好多了，感谢他。绝对推荐大家试试。不到48小时就约到了，而我住的地区大多数诊所都要等3个月。 更新：我被这家诊所强制退诊了，我猜是因为医生给我开了药，虽然对我很有效，但诊所似乎不认同我服用的药物组合。我甚至没机会解释我的情况，因为不允许我和诊所的任何人说话，我只能自己承受痛苦。现在我在临终关怀机构，拿到了真正有效的药物。我以为终于找到了一家关心的诊所，但好景不长。我猜Romero医生已经不在这家诊所了。我和VA为焦虑药物斗争了几十年，试了十几款，要么没用，要么副作用严重，要么我高度过敏。他们不肯给我开唯一有效的药物——苯二氮卓类，因为我因军事服务导致的脊柱损伤服用低剂量阿片类药物。他们说会让我的心率降得太低，但临终关怀机构给我开了，我完全没问题，而且我服用的是最高剂量。