Patient care comes 2nd to $
After being a patient for over 9 months and NEVER HAVING things happen the right way or in a timely manner, I have come to the realization that EZ care does not care about their patients… only the money. After giveing them a second, third and FOURTH chance after multiple catastrophic failures to give my case the time it needed, and which I paid for. It took leaving a negative review for the prescription team to do their job. Within hours of leaving this review, the 3 months that they had been “working on my issue” was miraculously resolved within hours. It took a public declaration of my mistreatment for them to prioritize me as a patient and actually work on finding my prescription. After 10 weeks of patronizing phone calls where I would be fed verifiably false information that they were calling pharmacies trying to locate my script, it came down to me taking to the internet for them to do their job. This is the SECOND time they did this, with weeks and months of leading me around with empty apologies, unprofessional behavior, and innumerable inconsistencies which led to a breakdown in my health resulting in loss of a scholarship.. among consequences I paid out of pocket for. Despite my repeated request for a supervisor to contact me through this process I finally got a transactional call, from an Eric, AFTER the fact… only to request that I take down my negative reviews for a whopping discount of $30 on my next visit! The audacity it takes to ask me to remove a review then offer such a pathetic discount really paints a picture of what we are worth as patients. As business owner with years of experience, what SHOULD have done to express their appreciation, gratitude and value of me as a client and to give the company a chance to prove that the TWO experiences that I had were not the standard they hold themselves to. Also, to give them an opportunity to show me that the track record they have now earned as dishonest, misleading, and undependable has been corrected and that the systemic problems within the company regarding communication, patient prioritizing, and management problems have in fact been addressed….my next visit should have been extended as complementary…. Or at the VERY least DEEPLY discounted or nothing should have been offered at all. The pittance which WAS offered of $30 off my next visit is less than they offer for sales and seasonal specials! Am I not even worth a call to the loss prevention department!?!? And, more over, this offer was contingent on my deleting the comments I had left about my own experience, while at the same time admitting that it all had happened and not offering any kind of assurance that I would not have the same experience for the third time. I asked Eric, why would I delete my post if it is true and you haven’t provided proof to the contrary? Shouldn’t you offer me a chance for your company to get this right? Why should I pour another $100+ into a place that has failed me for 9months? His response was that he was sorry that I felt the way that I did and that I was assured it would not happen again… and I was supposed to trust that I would not be yet again paying for a service which would end up CAUSING MORE STRESS, more damage and NEGATIVELY IMPACT MY HEALTH more than when I started? He told me that was all he could do and that he hoped I changed my mind! I will say that it was reflective of this entire experience from start to finish, they inky care about how much money I pay them not if I am actually receiving the treatment I paid for…. Shame of you EZ care!