SKETCHY Chief Medical Officer. Disappointing experience. Unresponsive and Zero Flexibility - NO REFUNDS
EDIT: while MedVidi states they have reached out with a goodwill offer, this is absolutely not true. They offered a *50%* refund AFTER I initiated a chargeback, complained to the BBB, left these reviews, AND submitted complaints to applicable state medical boards. Nobody cared about my case at all until I escalated it further than I ever should have had to. No thanks, I’ll wait for the chargeback. *** END EDIT *** Disappointing Experience — Unresponsive Care and No Flexibility for Legitimate Concerns. SKETCHY Chief Medical Officer. This might save some people some time: According to publicly available data, MedVidi’s Chief Medical Officer, (and self proclaimed “futurist” Dr. Laura Purdy has faced formal disciplinary actions in over 20 U.S. states. These include: • Reprimands • License suspensions • Probation and monitoring • License surrender • Restrictions on practice My review of MedVidi: Disappointing experience. Unresponsive and zero flexibility. I was genuinely hopeful when I turned to MedVidi for support managing my ADHD. I came to them during a very challenging season in my life: caring full-time for my medically complex child, balancing family responsibilities, and trying to stay afloat with work and school, all while managing severe symptoms. Unfortunately, the care I received did not meet even basic expectations. My initial appointment lasted only ***8 minutes*** (See attached photo conformation from my correspondence). I voiced concern about the prescribed medication, requested an alternative, and was ignored. Follow-up attempts were met with generic replies, a strict no-refund policy, and ultimately an offer for another appointment long after I'd already sought better care elsewhere. Perhaps a representative here will be able to clarify: During which minute of my EIGHT minute intake appointment, while I was caring for my son with complex medical needs, was I supposed to research this drug to see if it was a good fit, AND advocate for myself? Throughout this process, I remained respectful and persistent. I documented everything. I made it clear that I wasn’t seeking compensation beyond what I paid, just a fair and human response to a poor clinical experience. Instead, I encountered a company culture that appears to prioritize rigid policy over patient care. Zero-exception refund policies are not a marker of professionalism. They’re a red flag especially when services are unsatisfactory or misaligned with patient needs. After exhausting all support channels, I reached out directly to MedVidi’s executive leadership through LinkedIn and other professional platforms, including their CEO, CTO, CMO, and COO. I have yet to receive any acknowledgment. I will be posting the full transcript of my correspondence with MedVidi’s support team, to ensure transparency for other prospective patients. I sincerely hope management takes this opportunity to reflect and reach out. Until then, I cannot recommend MedVidi, and I urge anyone seeking truly patient-centered mental healthcare to look elsewhere.