Congratulations on losing 16 lbs in 9 weeks—that is an incredible achievement, Barbara! We’re absolutely thrilled to hear how much you’re enjoying the meal flexibility, variety, and app tracking, as well as our team's support along the way. Thank you so much for sharing your inspiring progress and kind words with us. Keep up the amazing work!
Warm regards,
Amelia
Hi there!
Thank you for sharing your experience with us and for giving the app a try. We’re so happy to hear that you’re enjoying the program so far.
We also appreciate your feedback about the food entry feature and understand how challenging it can be to log meals without exact nutritional info. Insights like yours truly help us continue improving the experience and making tracking even more seamless and user-friendly for our members.
As you continue your journey, we hope the program keeps supporting your goals in a positive way. If you ever need assistance, have more suggestions, or want tips on easier logging, please feel free to email us at [email protected] and mention Ana so we can assist you tailored to your needs. We’re always here for you!
Best regards,
Kimberly
Hi Linda,
Thank you for leaving such a wonderful feedback. Hearing that your problem was instantly addressed and that you felt genuinely cared for truly brightens our day! High-quality customer support is our top priority, so knowing we hit the mark for you means everything to us.
We appreciate you being part of our community and are always here whenever you need a hand!
Warmly,
Kimberly
Hi Lily Rose,
Thank you for taking the time to leave us your feedback! We love knowing our team was able to jump in on a Sunday and connect with you directly. Suggestions like yours help us deliver a better experience for everyone, and we are excited to keep providing you with top-notch support!
Best regards,
Kimberly
Hi Guillem,
Thank you for sharing your feedback with us. We take content quality and user satisfaction very seriously, and we hear your concerns regarding the depth and production of the Walking Therapy course. We want to ensure your experience is addressed properly. Please reach out to our team at [email protected] and mention Ana so we can support you tailored to your needs and resolve this directly.
Sincerely,
Kimberly
Hi Wendy,
Thank you for reaching out and bringing this to our attention. We take billing concerns and feature feedback seriously. Our plans are structured as recurring subscriptions that automatically renew each month unless canceled prior to the subscription renewal, ensuring uninterrupted access to your workouts.
We want to ensure you get the full value out of your membership and are fully committed to getting you on the right track moving forward. Please reach out to us at [email protected] and mention Ana for priority support so we can assist with your subscription details, help customize your plan, and provide the guidance you need.
Sincerely,
Kimberly
Hi Londa,
We are so glad to hear that downloading and setting up the app went smoothly for you. We completely understand having to fiddle with the billing details for a moment to double-check what was active or stopped, so it is great to know everything is sorted out and working well for your needs.
It sounds like you have built a fantastic rhythm by pairing the app with your seated elliptical pedaler and taking a realistic, flexible approach with dirty keto. Finding what truly fits your lifestyle is key to making lasting progress!
If you ever need any guidance or have questions as you keep going, please feel free to reach out to us anytime. We are right here supporting you every step of the way!
Best regards,
Flor
Hi Meg,
Thank you so much for the feedback! We are thrilled to hear you love the variety of options available. We completely understand how tricky it can be to follow Tai Chi from just a frontal view, especially when trying to get knee bends and arm positioning just right. Feel free to pause the video whenever you are unsure of a position, and remember you can always move at your own pace. We truly appreciate your feedback as we continue to improve the app. Please reach out to us if you need any extra support as you get going. We are cheering you on!
Best regards,
Flor
Hi Tina,
Thank you for taking the time to share your feedback. We are committed to maintaining full transparency for our members. Our program operates on a subscription model, with all pricing and renewal terms clearly shown in USD before purchase and included in the order confirmation email. Subscriptions remain active until canceled, and charges only occur with prior authorization.
We hear your concerns regarding your account and refund request, and we want to help bring clarity to this. It seems you have already reached out to our support team recently. If you need further assistance, please reply directly to that existing email thread or write to us at [email protected] and mention Ana for priority help so we can review this for you right away.
Best regards,
Flor
Hi Tracey,
Thank you for sharing your feedback with us! The printable version is meant to be a handy reference guide when you want to unplug from your phone, so it does not always reflect the exact exercise movements shown in the app. Clear guidance is key to getting the most out of your routines, so we are grateful for your notes on where we can improve clarity.
Getting used to new moves takes a little time, but you are taking great steps toward your goals. If you ever want tips on specific poses or need help navigating the app as you get going, please reach out to us anytime. We are here to support you!
Best regards,
Flor
Hi Edith,
We are so happy to hear that you found the perfect beginner workout through our fitness option and enjoyed that tailored experience.
We hear you on the mirror image making those Tai Chi movements tricky to follow at first. Learning brand new movement styles can definitely take a moment of adjustment, so we really appreciate you bringing that perspective to light.
You are off to a wonderful start with your routine! As you keep exploring and trying out new sessions, please feel free to reach out to us if you ever want tips or need a hand along the way. We are cheering you on!
Best regards,
Flor
Hi there! We strive to make our platform the best space possible for sharing valuable services, so hearing this means a lot to our team. Thanks for being part of our community!
Warmly,
Amelia
Hi Justine,
Thank you so much for taking the time to share your review! We are delighted to hear that after just a few days you are already feeling positive changes taking place. Building momentum early on is such a rewarding feeling, and you are off to a fantastic start.
We completely understand wanting to get a full month under your belt before giving a final verdict, and we cannot wait to hear how you feel as you keep going. If you ever need any guidance or tips as you settle into your routine, please reach out to us anytime. We are right here with you every step of the way!
Best regards,
Flor
Hey Etta,
Thank you so much for the five star review. We are so happy to hear that we delivered on our promises and gave you the experience you expected. Building trust is everything to us, so knowing we hit the mark for you means the world.
If you ever need any assistance or have questions as you keep going with the program, please reach out to us anytime. We are always here to support you!
Best regards,
Flor
Welcome to the program, Antonia! We love having you with us, and we completely understand that it takes a little time to get a feel for everything when you're just starting out.
To help you get the absolute most out of your journey, we encourage you to explore the GROW tab in the app. It’s packed with extra guidance, and resources designed to help you feel confident in your routine.
Please know that our team is always here right alongside you. If you ever have questions or need a hand getting set up, send us an email at [email protected] and mention Ana for a priority response. We'd love to help you turn your experience into a positive one.
Warmly,
Amelia
Hi Liz,
Thank you for sharing your feedback! We are so glad to hear you are feeling motivated right now. That initial spark is such an exciting feeling when you are building momentum. As you keep going, please reach out to us if you ever need tips or guidance along the way. We are rooting for you!
Best regards,
Flor
Hi Brandy,
Thank you so much for taking the time to share such a thoughtful review! We are absolutely thrilled to hear how much of an impact the program is having on you early on.
It is wonderful that you are loving the simple app layout, the supportive community, and the flexible recipes that fit your dietary needs. Learning to adapt exercises and move at your own pace is a huge milestone, and you are so right, taking care of your mental well-being is just as important as the physical side.
You are living proof that progress over perfection really works! Keep embracing your journey one step at a time. If you ever need any help or guidance as you keep going, please reach out to us anytime. We are cheering for you every step of the way!
Best regards,
Flor
Hey Monique,
Thank you so much for reaching out and sharing your review with us! First off, please do not be so hard on yourself. Starting anything new can feel overwhelming at times, and you are definitely not the problem.
We appreciate your kind words about the program, but we want to make sure it is truly working for you. Getting into a new groove takes time, and every single step forward counts.
Please reach out to us whenever you need a hand, whether it is adjusting your pace or just finding a routine that feels right. We are right here in your corner to support you as you get going!
Best regards,
Flor
Hi Beth,
Thank you so much for leaving a review! We are so glad we could resolve your issue right away and get things sorted. If you ever need any more help or have questions as you get going, please feel free to reach out to us anytime. We are excited for you and cheering you on as you start your journey!
Best regards,
Flor
Hi there,
Thank you for reaching out and sharing your experience. We aim to provide a tailored, personalized plan based on the responses from your initial questionnaire, and we hear your concerns regarding the specific midsection chair exercises you were looking for.
We would love the chance to review your account details directly. We have sent an email to the address associated with your account, so please take a moment to check your inbox or spam folder. If you missed our message, please email us directly at [email protected] and mention Ana for priority assistance so we can look into this and assist you right away.
Best regards,
Flor