Hi Betty,
Thank you for sharing and for the kind words about our team's quick response. Our program operates on a subscription model, with all pricing and renewal terms clearly shown before purchase and included in the confirmation email. Subscriptions remain active until canceled, and charges only occur with prior authorization.
We hear your situation regarding your daughter and want to ensure you are fully taken care of. It seems you already reached out to our support team recently. If you need further assistance, please reply to that same email thread or send us a message at [email protected] and mention Amelia for priority help. We are here to help you directly.
Best regards,
Flor
Hi M!
Once a subscription is successfully cancelled, any automatic renewals and charges stop right away. Since you're still seeing charges, we definitely want to dive in, check your account status, and get this sorted out for you.
Could you please send a quick email to [email protected] and mention Ana? That way, we can jump on this right away and get everything cleared up!
Best regards,
Amelia
Hi there,
Thank you so much for the feedback. We are glad to hear that signing up and getting the app set up was smooth for you.
Getting into the rhythm of a new program takes a bit of practice, so taking it step by step is completely normal. We are right here with you as you get the hang of everything.
If you ever need a hand or have any questions as you get going, please reach out to us anytime. You are off to a great start, keep going!
Best regards,
Flor
Hi Jennifer,
Welcome aboard, and thank you for taking the time to share your feedback! We’re delighted that you’re enjoying the app so far and that our team could help you get set up smoothly.
We are so excited to support you on your health and weight loss journey. Please don't hesitate to reach out if you need anything at all! Wishing you all the best as you work toward your goals—you’ve got this!
Best regards,
Kimberly
Hi Diana,
Thank you for taking the time to leave a review. Your safety, comfort, and peace of mind are our absolute top priorities, and we always want you to feel completely safe and confident in every movement you do with us. Listening to your body is so important, and we never want you doing any exercise that doesn't feel right for you.
We are fully committed to making sure your experience feels right and tailored to your journey. Please reach out to us at [email protected] and mention Ana in your message. Our team is here to support you, answer any questions you have about your schedule, and help guide you toward the safest, best experience possible!
Sincerely,
Kimberly
Hi Krysty,
We appreciate you bringing your experience to our attention. Providing transparent support and accessible options is a priority for us. Information regarding automatic renewals and cancellation terms is outlined in our official terms, but we understand how important it is to have clear, personal guidance when managing your account.
We are ready to assist you directly and ensure your account settings fit your needs. Please send an email to [email protected] mentioning Ana so our team can connect with you right away and get everything squared away.
Sincerely,
Kimberly
Hi Ana,
Thank you so much for taking a moment to leave us a review. Hearing that you’re enjoying the program and seeing real, tangible results truly makes our whole team's day. Consistency is key, and your hard work is clearly paying off.
We’re so honored to be a part of your wellness journey! Remember, our team is always right here if you ever need any tips, guidance, or encouragement to keep that amazing momentum going. Keep up the incredible work!
Best regards,
Kimberly
Thanks for dropping a review, Chloe! So glad to hear the app's been super easy to use and that the workouts are hitting the mark for you.
If you ever have any ideas for new features or workouts you'd love to try, just give us a shout. Keep up the awesome work!
Warmly,
Amelia
Hi there,
Thank you so much for leaving a review as you get started with us. Welcome to the community!
We know that stepping into a new routine can feel like a brand new experience, so we truly appreciate you diving right in. As you explore the program and find your rhythm over these next few days, please know that we are right here in your corner.
If any questions come up or if you ever need a little guidance while getting going, feel free to reach out to us anytime. We are so excited to have you with us and cannot wait to support you on this journey!
Best regards,
Flor
Hi Dorota,
Thank you so much for sharing your experience! We love hearing that you're already feeling that great post-workout soreness. Please feel free to email us at [email protected] and mention Ana for priority assistance so we can share exercise modifications with you and help you get the most out of your routines!
Cheering you on,
Kimberly
Hi Elena,
Thank you so much for sharing your feedback with us. It is incredible to hear how much progress you are making with building strength, improving your balance, and boosting your self-confidence along the way. Seeing those personal wins fold into your daily life is what this journey is all about.
We are so glad to have you in the community as you keep building on this amazing progress. If you ever need any support or guidance as you continue moving forward, please feel free to reach out to us anytime. Keep up the phenomenal work!
Best regards,
Flor
Hi Gail,
What an amazing transformation! It is so inspiring to hear how much life-changing progress you’ve made, from enjoying the nutrition plans to getting back into walking. Creating a routine you love is such a huge win.
Thank you for sharing your experience, and please don't hesitate to reach out to our team whenever you need extra support!
Rooting for you,
Kimberly
Hi Debs,
Thank you for this wonderful review! It means the world to our team to know that you are loving the workouts.
Building a sustainable, healthy routine comes down to finding movement that feels clear, achievable, and inspiring. We design every session to guide you smoothly through the exercises while keeping that positive, zero-pressure mindset front and center. Knowing that this approach is resonating so well with you is incredible!
Thank you for letting us be a part of your routine. We are right here in your corner every step of the way. Keep crushing it!
Best regards,
Kimberly
Hello AJW,
Thank you for bringing this to our attention. Our plans operate on a subscription basis and renew automatically unless canceled before the next billing date, as detailed in our terms and conditions.
We would like to look into your account history personally. Please send an email to [email protected] mentioning Ana so we can elevate your request and ensure your case is thoroughly reviewed.
Sincerely,
Kimberly
Hi Ilona,
Thank you so much for sharing your story with us! Dropping 7 pounds over 4 weeks of cooking our daily meals is an incredible achievement, and we could not be happier for you.
We love knowing that you found the recipes easy to prepare and healthy for your routine. It is also wonderful to hear that our support team was able to provide the quick, friendly, and helpful answers you needed along the way.
You have built amazing momentum, and we are excited to see you keep going. If you ever need anything else as you continue your journey, please reach out to us anytime.
Best regards,
Flor
Hi Joanne,
We are committed to transparency and to supporting our members every step of the way. Like many digital services, our program operates on a subscription model, with all pricing, entry details, and renewal terms clearly presented before purchase and sent in the confirmation email. Charges only occur with prior authorization, and memberships can be managed at any time.
We want to make sure your concerns are reviewed right away. Please email us at [email protected] and mention Ana for priority assistance so we can look into your account and assist you promptly.
Best regards,
Flor
Hi! Thank you for sharing your feedback. We aim to be as transparent as possible regarding our pricing, and our plans are set to automatically renew after the initial term unless cancelled.
We would love the opportunity to look into your account and find the best solution for you. Please reach out to us directly at [email protected] and mention Ana in your email. We are here to help and look forward to assisting you.
Best regardss,
Amelia
Thank you so much for sharing your story with us, Ashleigh!
Hearing how much better you’re feeling—both physically and mentally—truly made our day.
Keep up the amazing work, listen to your body, and know that we’re cheering you on every step of the way. 🌟
Warmly,
Amelia
Hi Anne,
Thank you for sharing your feedback with us!
To ensure continuous access to your features, our subscription plans automatically renew unless canceled before the scheduled renewal date.
Your satisfaction is very important to us, and we would love to assist you directly. Please send an email to [email protected] and mention Ana so we can give your account priority assistance and help find the best resolution for you.
Best,
Amelia
Hi Salma,
We are absolutely thrilled to hear that you found our program and that it is working so well for your body. Seeing that you are feeling both calmer and stronger is amazing, as building that mind-body balance makes all the effort truly worth it.
We are so glad to have you with us on this journey. As you keep going and building on this great foundation, please feel free to reach out anytime if you need tips or guidance. We are right here supporting you every step of the way!
Best regards,
Flor