Reverse Health

Hi Natalie, We know how it feels when a start feels a bit slow, especially after taking a break from a routine and getting back into the swing of things. We hear you loud and clear on wanting more advanced notice about what is coming up next in the program, and we are sharing your thoughts with our team to help make planning easier for our members. We are right here if you ever need extra support or have questions as you get going. We are cheering you on and cannot wait to see you build up your momentum! Best regards, Flor

Hi Pauline, We are so glad to hear that you are finding our instructor so easy to follow. Having clear, accessible instruction makes all the difference when you are building a new routine, and it brings us so much joy to know it is working well for you. We are right here if you ever need extra guidance, support, or a helping hand as you get going. We are cheering you on and cannot wait to see your progress! Best regards, Flor

Hi Maryan, Thank you so much for taking the time to share your story and leave such a heartfelt 5-star review! Your journey resonated with us deeply. Navigating decades of fad diets, extreme restrictions, weight loss surgery, and the endless "eat less, move more" advice is exhausting, especially while facing health concerns and societal pressure. Hearing how you turned to Tai Chi and finally found a sustainable program that truly clicks after 64 years is nothing short of inspiring. We are honored to walk beside you as everything falls into place for a real, lasting lifestyle change. We are always right here if you ever need extra guidance, support, or a little encouragement along the way. We are cheering you on every step of the journey! Best regards, Flor

Thank you so much for taking the time to share your experience, Suesan! We're absolutely thrilled to hear that our team was able to assist you quickly and get everything sorted out. Providing fast, thorough, and attentive support is always our top priority, so knowing you had such a great experience truly makes our day! Please don't hesitate to reach out again if you ever need anything else. Thanks for being a valued part of our community! Warmly, Amelia

Hi Kelly, We are glad to hear that you are finding the app mostly user-friendly overall. We also really appreciate you letting us know that navigating around can feel a bit tricky at times. We want your experience to be as smooth as possible while you get started and build your routine. To help you get used to everything, we actually have a quick "How to Use the App" course video located under the Grow tab. It walks you through where everything is so you can jump right to your sessions without any hassle. Please reach out to us anytime if you need an extra hand finding something or if you ever want guidance along the way. We are right here behind you, and we are excited to support you as you keep going! Best regards, Flor

Hi Carolina, Thank you so much for the wonderful 5-star review! We are so glad to hear that you always have such a positive experience when reaching out to customer support. Knowing that Samantha provided amazing, efficient care and helped answer all your queries truly means the world to us, and we will be sure to pass along your sweet words to her! We are so happy to have you with us as you keep moving forward with your journey. If you ever need anything else or have more questions as you get going, please feel free to reach out anytime. We are always here and excited to support you! Best regards, Flor

Hi Raquel, Thank you so much for the 5-star review! We are so thrilled to hear how excited you are to join our program. It means the world to us that you had such a positive experience with our subscription process and felt well supported by our team. Getting started on something new is always a big step, so knowing you felt welcomed and cared for right from the beginning makes us so happy. As you dive in and get going, please remember that we are always here if you ever need any extra help or guidance along the way. We are cheering you on and cannot wait to support you on this journey! Best regards, Flor

Hey Sue, Thank you so much for the wonderful 5-star review! Hearing that you found our team very helpful, polite, and easy to reach out to truly brightens our day. Providing prompt, welcoming support is so important to us, especially as you get started and build your routine. Please remember that we are always right here whenever you need a hand, extra guidance, or just a little encouragement along the way. We are cheering you on and cannot wait to see all the great progress you make! Best regards, Flor

Hallo Sonja, vielen Dank für die 5-Sterne-Bewertung! Zu wissen, dass du dich gut unterstützt fühlst und unsere App so gerne nutzt, bedeutet uns wirklich alles. Wir sind immer für dich da, wenn du gerade durchstartest. Melde dich also sehr gerne, wenn du Hilfe oder ein paar Tipps brauchst. Wir feuern dich bei deinen nächsten Schritten an! Liebe Grüße, Flor

Hi there, We are thrilled that you found the session to be an excellent workout, especially because it is designed to hit that exact sweet spot for anyone who is a beginner or actively in the process of advancing. Meeting you right where you are on your fitness path means everything to us. We are always here to support you as you get going and settle into your routine, so please reach out whenever you need a helping hand or extra guidance. We are cheering you on and cannot wait to watch you keep growing! Best regards, Flor

Hi Caroline, Thank you for sharing your experience. We hear your points regarding the meal plan structure and your request. Our goal is always to support our members, and while our team often offers additional resources or adjustments to help tailor the program to specific needs, taking advantage of these options is entirely voluntary. We take your request seriously and want to ensure your situation is handled directly. To ensure everything is properly reviewed and resolved, please reach out to us at [email protected] and mention Ana. We will take a closer look at your account and assist you right away. Best regards, Flor

Hi Margaret, Thank you for bringing this to our attention. We hear your concerns and want to help bring clarity to this situation. Our program operates on a subscription model, with all pricing and renewal terms clearly shown before purchase and included in the confirmation email. Subscriptions remain active until canceled, and charges only occur with prior authorization. We want to make sure your account is properly reviewed and handled right away. Please reach out to us directly at [email protected] and mention Ana so we can locate your account, take a closer look at your previous emails, and assist you further. Best regards, Flor

Hi Rae, Thank you for reaching out! We truly appreciate you giving our program a try, and we are glad to hear that your cancellation request was processed immediately. We aim to be completely clear about how our subscription plans work, and we want to ensure everything is fully resolved for you. Please contact us at [email protected] and mention Ana in your message so our team can give you immediate attention and assist you further. Best regards, Amelia

Hi John, Thank you so much for the 5 stars! Completing your first 2 sessions is such an awesome way to kick things off, and we are thrilled to hear that it is so far, so good for you. Taking those initial steps is often the hardest part, so you should be proud of getting momentum going. We are always here if you need any guidance or support as you keep progressing with your workouts. We are cheering you on and cannot wait to see you smash your goals! Best regards, Flor

Hi Laurence, Thank you for the positive review! We want to make sure you get the most out of your practice—could you share a bit more detail about what you mean? Please feel free to email us at [email protected] and mention Ana so we can give your message priority assistance. We’d love to help! Best regards, Kimberly

Hi MJ, Thank you for the wonderful feedback! We are thrilled to hear how effective the upper body routine was for you. Challenging yourself with a heavier weight next time is the perfect way to keep growing stronger! Keep listening to your body and celebrating those wins! Should you ever need any support or exercise adjustments along the way, please don't hesitate to reach out. Best regards, Kimberly

Hi Cortbreth, Welcome aboard, and thank you for the positive review! Hearing that you’re having a great experience just a couple of days in completely makes our day. There is so much more exciting progress ahead, and we’re so glad to have you with us on this journey. Should you ever have any questions or need extra support as you explore, please don't hesitate to reach out to our team! All the best, Kimberly

Hi Teresa, Thank you for your wonderful review! We are thrilled to know that the quick, informative topics and tailored routines are hitting the mark for you. Building a positive daily habit without the dread is huge progress! Making fitness accessible, age-appropriate, and something you actually look forward to every day is a top priority for us. Should you ever need extra support or guidance along the way, please don't hesitate to reach out to our team! Warmly, Kimberly

Hi Ruzica, Thank you so much for your amazing feedback! We are thrilled to hear how much value, motivation, and support you are getting from our team. Helping you stay guided and inspired every step of the way is our top priority, and your recommendation truly means the world to us. Please feel free to reach out to us anytime if you ever need any guidance! Best regards, Kimberly

Thank you for sharing your feedback. We're glad you like the app so far, and we really appreciate your note about the pace. Moving safely and comfortably is super important, so please feel free to take a breath and transition at your own speed—doing as many reps as feel right for your body. If you ever need guidance on modifying routines or finding a rhythm that works for you, please reach out to us anytime! Best regards, Kimberly