My daughter (C Blane) placed a large…
My daughter (C Blane) placed a large order at the end of March for a dining table, 8 chairs, bed, TV console and coffee table, shoe cupboard and dressing table. She has not had any replies to numerous emails. Then without any notice, 4 chairs were left on her porch at the end of July and that is it. No further updates. It has been 4.5 months. The communication is dire - particularly considering the amount paid. I will be advising my daughter to begin legal proceedings asap. Update - they queried the validity of this post. I provided proof. They have now updated to say it’s due in 1-2 weeks. Sadly we have heard this before! Will wait and see. And by the way this is valid. Over $10k spent with them. So today is 26th August. After my last update, customer services advised 1-2 weeks. We were hopeful when the furniture arrived in Sydney - then 2 weeks to clear customs before being sent on to the “depot” at Melbourne. On 21st August, it said out for delivery and then partial delivery achieved. NOTHING was delivered! As of today, the Company now says it’s in Melbourne customs (despite passing Sydney customs after 2 weeks there). They have offered my daughter $50 compensation and delivery will be notified when it clears customs. As you will see for every other order that went wrong, they offered $150 compensation even for one small item). For a $10k order and 5 months wait and awful communications, do we think $50 is an insult? It is clear they don’t know where the furniture is and the Customer services have zero proactivity to help customers. Why would there be 2 customs clearances in the same country? I’m honestly aghast at this whole experience! Will update IF it ever arrives, or when I fly to Singapore to confront them!