Refusal to accept responsibility for faulty goods.
The Huawei matepad pro continually freezes from day one. Bought from Lewis who want nothing to do with it after numerous phone calls. John Lewis gave me Huawei repair centre address so I sent it off to them. It was returned with the same fault. John Lewis still refused to change or refund the item and demanded an engineers report. Huawei supplied me with one and it was clear that no work had been carried out ! Why couldn't it be fixed ? Later they offered to supply a second made up report...???? Having been totally worn down presenting my case and quoting consumer law without any success I've placed the matter in the hands of my credit card company to help me an will pursue my rights through the courts if need be.