I don't seem able to get a refund
I ordered several jigsaws. They arrived in tiny cardboard boxes so were not suitable for gifting. some of the boxes were damaged. I have been contacting them asking them how return the jigsaws and have had to chase. Now l am being offered a replacement. I do not want a replacement as I have already told them. I want to send the whole lot back and get a refund. I suspect there are several "Anna"s doing the responding.