TRADE IN CAVIOT - BEWARE
I ordered a new laptop online and chose the trade in option for my old but perfectly working MacBook Air. At no point was I provided a trade in value other than the range between $300 and $540. I needed to update the address of the trade in kit, I spoke with someone online through the chat function, they said YES, they updated my address for the trade in kit and said I could expect it in 3-5 business days. Then I got an email a few days later saying to call Apple. I spoke with Nicole who just said I was not in fact receiving a trade in kit but a return shipping label and I would not be receiving any amount for the trade in. After hours of coordinating, and rush shipping my laptop back to the states from Europe to meet the 14 days trade in deadline, I was told there was nothing Apple would do but give me an accessory of the value of $150. Disgusting. At no point in the purchase process or updating the address for my trade in kit was I told that I was receiving $0 for my MacBook Air and it was just recycling. In NO correspondence did it say my MacBook Air was not eligible for a trade in, and at no point was I prompted to check my MacBook Air trade in value or where to even do that. Nicole was no help other than to say sorry they won’t do anything else. I’ve been a loyal apple customer since I was 16 (I’m 34 now). This was such a shame and embarrassing excuse labeled as support. Do better.