Initial lack of communication but product delivered
I ordered a bottle of hand sanitiser on 18 March from the Mr Pets website. Like others I didn’t get a confirmation email nor was I able to set up an account; money was taken immediately and I was concerned at not receiving a response to two emails sent to the customer services address (I had my order number as I took a screen shot at the time). However, I received a reply on the 24th to say it would be delivered between the 26th and the 30th (dates are month/day/year which may be causing some confusion looking at other reviews on here?). I then got an update from Huboo on the 26th with tracking information from DPD, and I took delivery of the product this morning (27th). As mentioned elsewhere the bottle is not sealed but I don’t know if it normally would be. It seems to be a good product and was well packaged. So, in my experience once the order was being processed it all went very smoothly. It just took a bit of worry to get there due to a lack of communication initially.