I had a terrible experience with gym…
I had a terrible experience with gym source. I bought my treadmill at the midtown branch in Manhattan. I waited two weeks without hearing from anyone, and had to track them down to schedule a delivery. The delivery guys did damage to my floor--a deep scratch (which I'm evidently going to be reimbursed for. One positive experience so far). The delivery guys discovered that the console wasn't working, and we were told to wait on the new part to be delivered. There was no follow-up from the company. No apology, no heads up as to when we could expect the part to come in. Again, I had to track down someone to get any info. I repeatedly contacted one of their people. He was gracious at first, but then he dropped me and I had to keep following up. I felt like if I didn't follow up, nothing was going to happen. They finally scheduled a second delivery, and when the technician got here, he discovered they had misdiagnosed the first problem, and now they needed yet another part. Again, there was no follow-up whatsoever. I wrote a letter detailing my frustration in a calm, respectful, but firm manner. I got the briefest of responses with no apology. Now I am waiting on my third delivery. We'll see what happens.... What has really gotten to me is the total lack of follow-up, courtesy, and care. I paid a lot of my money for my treadmill, had two botched deliveries so far, incurred a deep scratch, and you'd think that I was just bothering them over nothing, and they wished I'd go away. Work on your customer service, guys!!!