Shocking and disgraceful.
Shocking and disgraceful JJ's House I purchased a dress size 14 which actually fitted a friend who is a size 10. I returned this and was refunded. I had a wedding dress seamstress measure me and gave the size on their chat, they told me to order a size 20 which I questioned at the time and was told I was between sizes, by JJ's house as the measurements I gave suited that size, , I was told they had a solution as I purchased 4 dresses. which are waiting for me to return, I did read the policy and was not told the normal rules apply as he said he found a solution for me. at no time did he say I couldn't return them, these dresses swamped me. I emailed again and was told they were non returnable. I am absolutely disgusted as I cannot get past them saying to me "read the terms and conditions" so them saying they would help me was rubbish, come on JJ's you need to do the decent thing and refund my money. Kind regards. Sheila