Worst experience
In 2025, I co-signed a car loan for my cousin through this bank. Unfortunately, we have still been unable to gain online access to our account. The bank appears to outsource customer service to a call center, and despite making at least 10 phone calls, the representatives have not been able to resolve the issue. Our most recent call lasted nearly two hours, yet we still did not receive access to the account. As a result, we have had to make our loan payments by phone every month. Based on my experience, I would recommend considering other banking options if you want to avoid ongoing frustration and poor customer support. I am sharing this feedback in the hope that the bank will address and correct these customer service issues and business practices.