Customer support in Uk nonexistent.
Devices I own: 2025 laptop and Watch D2 with blood pressure monitoring capabilities. I contacted them many times about laptop and d2 watch-not single replay. While I appreciate these gadgets, support for them is virtually nonexistent. The D2 watch comes with three straps—small and large variants that incorporate airbags for blood pressure measurement, and a single standard strap, which is a positive aspect. However, when an airbag malfunctions, Huawei offers no replacement parts. I've attempted to contact them on multiple occasions, but have received no response whatsoever. Consequently, any warranty becomes effectively void, as they simply disregard communication. The device itself is of high caliber, yet the dearth of customer support makes it exceedingly difficult to endorse any Huawei products. This strikes me as a peculiar strategy. Such an approach will undoubtedly hinder their sales momentum. I was prepared to purchase a replacement, even though the device is still under warranty. Losing the airbag strap means forfeiting its most crucial feature.