Off hour customer service is abysmal
I called the customer service (800 818 4955) listed on my email invoice at 4:30pm PDT. The individual that answered the phone had me repeat my name three times and give him the order number twice. I asked to do a return and the first thing he said "Is the order more then 30 days old". I said no and wouldn't the order number give you the details. He didnt answer and said that I asked if he could put me on hold. When I asked him why I had to go on hold to do a return he told me not to shout in his ear. I hung up. I called the same number at 2:00pm PDT and representative was able to process my return. Totally different experience during East Coast working hours