Prices doubled, poor service
Sadly, it’s time to say goodbye to PandaDoc Customer support at PandaDoc has significantly declined in recent months. Instead of fast and competent assistance, we’re increasingly experiencing frustrating ticket ping-pong with no clear responsibilities or actual solutions. What’s especially disappointing: We’re now being forced to upgrade from the Business plan to the much more expensive Enterprise plan just to continue using the small “Advanced Quotes” add-on – which was previously available as a separate feature. This add-on is now exclusively bundled with the Enterprise plan, which we find completely unreasonable. After several years as a loyal customer, we are extremely disappointed by this development. Support quality has gone down while prices have nearly doubled. That’s it for us – goodbye PandaDoc.