Terrible customer service
Terrible customer service. Whilst initially prompt after I booked my ticket and had problems booking a seat (that I had already paid for) but after after contacting them multiple time across a 2 week period, each time them telling me something else. Miss-sold me business class. One of their customer service team said that she'd cancel and refund me, if she wasn't able to resolve it. Then a week later, after waiting for them to update me on the seat. Just told I hadn't booked business and couldn't be refunded. I've now tried to contact them across the last two days and they're just ignoring me. Avoid. Waste of money, miss selling and terrible customer service.