Worst customer service
I would give 5 stars for the running shoes; however, not all stores stock them and if they do not all models and not all sizes. So one has to rely on online orders. Due to lots of discrepancies in sizes between models, again one has to rely on ordering multiple sizes. The shoes are not cheap. Although refund can be made but it takes ages for them to process refunds, So you'll be out of pocket with a large sum of money that is stored and used by Hoka's bank accounts. Finally, customer service are so lazy and irresponsible. They never reply to emails and at the one odd occasion that the replied, they cut and pasted redundant texts. If you live in London, my advice is for you to refrain from online orders and wait for the shop to open in Covent Garden and then you could try and enjoy Hoka shoes or do your top ups without any hassles and time wasted. Hoka, your service should rise to meet other providers.