Shocking customer service
Shocking customer service. Ordered ultra x with 4 panels. After 1 month the unit arrived in a damaged box, but the system working fine. Had to wait another month for first set of panels - both badly damaged on arrival, reported to Ecoflow expecting a quick response and maybe use a alternative courier. Another 2 weeks went by and the 2nd panels arrived badly damaged. This went on for another month, no customer service replies. Kept chasing them with no response. Finally the replacements arrived some 3 months after initial payment, and yes, they were badly damaged too. We were eventually told after having to harass their customer service team, to destroy the panels and my time and expense in each case, which don't fit in the back of your car or can just be dropped at your local recycling plant. Eventually, I gave up and ordered panels from city plumbing and requested refunds for the broken panels. After several weeks of harassing their email service and UK app service, I eventually got a response to say they would pay £244 ( £399 retail)for the panels and €66.95 compensation. After spending nearly £1600, what a cheek!! In the meantime they have now reduced my uncompleted order to £1399. I am to this day after initially ordering from Ecoflow on the 31st March 2026 to today 30th June 2026, still without a completed order or a resolution. Terrible service for the EU division based in Germany. All I want is my refund and a decent offer as compensation for the time, hassle and poor service from this company. Looks like I will need to make a German Court claim. Think twice using this company. Great product, Bad customer care. Case Number: CAS-20260619-1838284