Surcharging for baseline service
I'm amending this as if you don't do the online mandatory 6 quid charge for any change or redelivery they call and arrange a redelivery date at no cost. This isn't available or even apparent on their website. There's a real issue with what their site seems to suggest but their service is actually better than that. So, have another, not so harsh, start Skynet. Please sort out what your site seems to suggest though. Terrible set up where, as recover, to change delivery date they charge you, to leave with neighbours they charge you, to leave in safe place, guess what, they charge you. Had they allowed free date changes they'd have saved money. A customer facing company that belongs in the last decade or century depending how harsh you're feeling. Really best avoided. Collection available - in... Hounslow. Really?