ACAcuity Scheduling★★★★★
Using Acuity outside of Squarespace is not easy...
Using Acuity outside of Squarespace is not intuitive or easy, which is why we needed to contact Acuity directly. This took a while. After a few days, we received several replies (from different people!) who gave technical advice in lay terms we could understand and take action accordingly. The information was accurate and effective. The only way this could have been better would have been if there had been a person in a call centre we could talk to in person, rather than an email chain.
2026-06-02已认证有帮助 2
ULUlanzi★★★★★
The gear is great, but service leaves a lot to be desired.
The gear is great, the quality is fine. It even surpasses expectations in terms of what the LED 120W video light does. However, the service is woeful. Dreadful. Slow. Not good on following up...*and* they make mistakes. I swapped a smaller unit I ordered for a larger one (I had ordered the wrong one), but twice they sent me the wrong link to pay the small difference. Each time it means several days' delay between emails, then there will be the delivery time, which is from Sydney, 1000km to the north of where I am. My friend cannot collect from them either on my behalf.
Advice: tighten up your systems, move quicker & answer people immediately - you are not Apple! Keep up with the innovative gear - they're great, but either employ more people or do your job better.
2024-11-21
