claims update
I submitted two lost shipment claims through ShipStation at the beginning of the year and provided all supporting documentation and evidence requested at the time. It is now June, and after months of follow-ups, I am being asked to complete additional paperwork and provide information that was already supplied as part of the original claims process. My frustration is not with completing a form, but with the fact that more than four months have passed without resolution despite my having complied with every request made of me. This is also not the first time I have experienced significant delays with the claims process. At this point, I simply want the claims resolved and the coverage paid. A four-month wait for lost shipment claims is not what I would consider a reasonable customer experience.