BAD SITUATION JUST GOT WORSE
So some three months we have still not had our carpet issue resolved. Another Inspector came out and it was agreed that Aviva would pay the claim. Although with a far more inferior product than we have. Plus they have decided to change the amount after the first offer to us was sent. This is quite considerably lower, and we are getting nowhere. Also the Inspector cut a piece of our Carpet which has frayed considerably and they are not prepared to take ownership. It would seem that Renew take over your claim, and Aviva/Santander are quite prepared for them to do this. Avoid Renew at all costs.