Premium price, cheap Chinese service: AVOID
I purchased a very expensive phone case (iPhone 17 Pro Max) expecting premium service, but the entire experience was a nightmare. This is for a case that costs almost as much as an entry-level phone, and since we are still talking about an extremely expensive piece of plastic, I expect at least a worthy service. The problems started immediately. Their website states "We dispatch orders within 3 business days," but this is completely false. They created the shipping label immediately just to send a notification, but the courier actually received the package 7 days later. Furthermore, they claim to ship from the "closest warehouse" to the customer (implying EU/UK/US). Instead, my order was shipped directly from China and i live in Italy. The resulting delivery time is slower than Temu or AliExpress, which is entirely unacceptable for the price they charge. When I reached out to complain about these failures, customer support was patronizing, telling me I simply "misunderstood" their policy because it "might be my first time ordering." I didn't misunderstand anything; they simply failed to deliver the basic service they promised. It is unacceptable to pay such an exorbitant price for a case and then have to wait almost a month to receive it from China with a tracking system and a timing that is worse than AliExpress or Temu. They will probably reply to this review with the same garbage excuses. This is borderline scam. Stay far away.