What a terrible return/refunding policy!
Up to now I was satisfied with what I ordered... but what now happend is insulting and shows their bad return/refund policy! A dress I ordered was damaged. I emailed them and sent a photo. They offered me $8 refund and asked me to bring the dress to a tailor. In Switzerland no tailor would fix the damage for that amount. Then they offered me $18. Still not enough. I told them that I would prefer to send them the dress back at their cost und that they send me a new one or make a refund. The matter is still pending, but I do not believe that I will get any refund at all after reading all the negative reviews here. I will never order again! 5. December 2017: They offered me to send a replacement dress at no costs, but the dress was out of stock. They offered me to choose another dress for the same price. I did so and the dress arrived a few days ago. That's ok for me now, but the process was long and tiring. And I think it only worked because I was really insisting and my English is good enough to communicate accurately.