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Monica Lujan

美国

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Traveluro.com

Avoid Traveluro at all costs!

My friends and I booked rooms at a Marriott in Ft. Lauderdale before and after a cruise. We paid for the rooms prior to our vacation through Traveluro. When we arrived, two rooms weren't available. The hotel didn't even have the reservations. Luckily the hotel was able to accommodate us and we were able to book directly through the hotel for a higher rate. When I asked about my room reservation for after the cruise, they said it had been cancelled, but again Marriott was able to rebook the room. When I was checking in after the cruise, Marriott said they received a note from Traveluro that I would need to pay for the room at check-in. I had to contact Traveluro and go back and forth with them and Marriott about who was going to pay me back, because I paid for the room twice. I would avoid this company at all costs. I feel like they do this on purpose to scam people.

2025-03-18