I had my eyes tested at the Swindon…
I had my eyes tested at the Swindon branch back in April. The first appointment that I booked got canceled just a few hours before I was due there. In June I decided that I wanted to order a pair of prescription sunglasses for my holiday but I had misplaced my prescription. I tried to phone the store that did my eye test back in April but got no answer just a recorded message. I then contact the optician head office department via email to ask for a copy of my prescription only to be told that I would have to contact the store directly thst did the test. So back to square one I then rang the store again and left a message asking if my prescription could be emailed to me or for it to be added to my online account. I still did not get any response so I had to phone back a few hours later and leave yet another message, this time I received a phone call back a few minutes later. I was then told by the person on the phone that it was not possible to email me a copy or to add it to my account online because the manager for the department was on holiday until next week and they were the only one that could give permission to send it. The only other way for me to receive a copy of my prescription was fot her to post it to me via the mail. This does not make sense to me.