Excellent customer support (always)
Amr Atef was so helpful - as have all members of the team who I've dealt with at Hexclad. Ive had a few hexclad frying pans, small, medium and large and haven't quite found how to keep them none stick which has been frustrating. Support shared some tips with me: Prep: Place your clean cookware on the stove. Oil: Add a high-smoke point oil (we recommend avocado oil for best results). Avoid low-smoke-point oils, as they burn easily and create a sticky layer. Heat: Set your stovetop to low-medium heat for 3-4 minutes. Coat: Once the pan is hot, carefully swirl the oil to fully cover the surface. Cool: Let the pan cool down naturally and wipe off any excess oil. 3. Preventing Future Sticking Heat Management: HexClad is highly efficient. You typically only need low to medium settings. High heat causes oil to carbonize, leading to the "burnt residue" you're seeing now. Watch the Tutorial: For a visual demonstration of these tips, watch our "HexHack" video (link not allowed here) Im looking forward to getting my replacement pans (2) and ill be trying the steps mentioned. The life time warranty has been a god send, I appreciate the easy at which this process works...i just wish yhe pans would be non stick always...i will need to be careful with these next 2. Thank you :) (exceptional customer suport)