Grab Has Become Ridiculously Expensive and Driver Incentives Are Getting Worse
Grab’s food prices and fees have become ridiculously expensive for customers, while at the same time its own delivery partners are seeing incentives and reimbursements being reduced. As a car delivery partner, removing the large-order reimbursement is especially frustrating. Large orders can involve significantly more effort, space and handling, yet the support and compensation for drivers continue to get worse. Customer service is another major problem. Getting meaningful help when there is an issue often feels almost impossible, with little actual support or resolution. Grab seems to be charging customers more while giving delivery partners less. Very disappointing direction for the platform.