A dreadful experience, terrible customer service.
I have always found GeekVape products to be of very high quality, aesthetically pleasing and, generally, of a higher standard than other companies in the vaping world. Their customer service, however, is shockingly bad. Having discovered an issue with my Zeus tank, which occurred within the warranty period, I cheerfully contacted their customer service expecting the issue to be resolved quickly and have a replacement sent swiftly on its way. This was not the case. I was asked for 5 photos, including evidence of the tank not working on other mods and other tanks working on my mod; I felt that should be evidence enough. Clearly not, as I was then asked for video evidence of the previous scenarios. Then I was asked for a purchase receipt, invoice or order summary - fine, but I'd already given that. Then I was instructed to give the security code on the original box - clearly, I'd disposed of that as there's no indication I would require it in the future (nor should there be), I then needed to argue with the CS rep before begrudgingly being told a supervisor might be able to allow my claim without it. The whole process took 2.5 hours! I am now left waiting for approximately 30 business days for a replacement (of any colour, apparently that can't be guaranteed) tank - I'm not holding my breath that this will ever materialise. A dreadful experience, terrible customer service.