My account history makes it look like I…
My account history makes it look like I kept a book for free "I am extremely frustrated with AbeBooks' technical system. After a shipping delay, I received a refund. When the book finally arrived, I contacted customer service to be recharged because I wanted to be honest and pay the seller. They took the money, but my order history still incorrectly says 'Refunded'. When clicking the tracking link, it clearly shows the book was 'Delivered', yet the site status says 'Refunded'. This makes it look like I kept the item for free, which is an insult to an honest customer who reached out to pay. Support told me their system 'does not have the ability' to update the status to 'Paid'. It is ridiculous that a company of this size cannot fix a simple database discrepancy. My honesty is being met with technical incompetence.