Zero customer service
Zero customer service! Upon checking out, the auto complete form input my old address that I have no access to. Immediately realised my mistake and called the customer service number within 5 minutes of placing my order to explain the situation, I was promised that she would resolve the issue. Two hours later I receive an email that the order had been dispatched. So I call them again, speak to another person and they advise me that I need to speak to Evri as they cant now cancel the order, so I call Evri and they advise me that they have not in fact collected the order and that I need to speak to the retailer to have the address adjusted. Call back, placed on hold for ten mins, offered no solution other than a call back the next day, today is now the day and I've heard nothing at all other than an email from Evri saying they've now collected the order. I have no idea what's going to happen to my order! I don't know why OMTech bother answering the phone if they can't resolve simple issues!