Waiting for someone to start to review my claim.
I submitted my claim on the myexcessclaim.com portal on the 23rd April. It is clearly stated that they would be in touch within 5 working days. The 8th working day just passed and no sign of them. My claim is still in submitted status. Also, I sent an email but no one has replied. So far very poor customer experience. I will wait a few extra days and then I will open a formal complaint. G.