续订和新封面
续订和新封面均以礼貌和专业的方式处理
AXA Assistance 回复2026-08-11
下午好，我们很高兴听到您对续约感到满意，并且处理得很专业。我们感谢您的客气话。谢谢。
关于 AXA Assistance
数据更新- 网站
- axa-assistance.co.uk
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 106 条评价
- 差评回复率
- 94%（15/16 条）
是 AXA Assistance 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
提供家庭紧急情况、电机故障和超额保护保险。周一至周五上午 9 点至下午 5 点进行监控。要报告紧急情况，请拨打保单文件中的电话号码。有关旅行的反馈，请访问 https://uk.trustpilot.com/review/axa-travel-insurance.com
以上内容由商家自行提供，未经平台核实。AXA Assistance靠谱吗？
AXA Assistance（axa-assistance.co.uk）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 106 条用户评价，属于金钱与保险分类，口碑良好。81% 的评价为 4 星及以上，10% 为 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-12。
评价综述
AI 生成评估了 242 条评论，评论者对这家公司的体验非常好。客户经常称赞工作人员和代理人在通过电话处理保单查询时非常有礼貌、友好且非常乐于助人。消费者往往非常欣赏在意外压力情况下所提供的及时、专业和高效的帮助。 一些评论者对沟通工作并不满意，指出客户服务电子邮件经常完全无人回复。此外，其他一些人也认为，在电话线上等待时间过长会造成很大的挫败感。一些消费者还提到，在尝试通过支持渠道解决紧急故障问题时遇到了严重的困难。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
简单的在线流程
简单的在线流程 没有后续确认或文件，只有审查调查问卷 追求客户关怀
AXA Assistance 回复2026-08-11
下午好， 感谢您的反馈，很遗憾您尚未收到明确的确认和文件。我将要求团队成员就此事与您联系。 亲切的问候
服务很好
AXA Assistance 回复2026-08-10
Good morning, we are pleased to hear you were happy with the service received. Many thanks for taking the time to leave a review.
欧洲故障服务差
在法国时给欧洲故障打电话，不断为我们提供露营车故障的解决方案，但从未采取任何积极行动。服务绝对糟糕，被困在一个主要非英语国家真是太糟糕了！ 你有一周的时间来帮助我们！ 🤬
易于使用的网站和优惠的价格
AXA Assistance 回复2026-08-10
Good morning, we are pleased to hear you found our website easy to use and were happy with the price quoted. Many thanks for taking the time to leave a review, it is appreciated.
非常有帮助的客户支持人员
AXA Assistance 回复2026-08-10
Good morning, many thanks for your feedback. We are pleased to hear our customer service team was helpful. We will share your feedback with them.
与我交谈的那位先生非常……
与我交谈的那位先生非常乐于助人，根据我的需求量身定制了我的需求，并且还给了我 20 英镑的原始报价折扣。
AXA Assistance 回复2026-08-10
Good morning, many thanks for taking the time to leave a review. We are pleased to hear our agent was helpful and you were happy with your experience.
我丢失了故障封面详细信息
我丢失了故障保险详细信息，快速拨打电话后，问题很快得到解决，并发送了电子邮件确认。
AXA Assistance 回复2026-08-04
Good afternoon, we are pleased to hear that we were able to quickly resolve your issue with your breakdown details. Many thanks for taking the time to share your feedback.
非常有帮助
我与 AXA 援助达成了很好的协议，电话里的人非常乐于助人。 我也有这家公司的汽车保险。
AXA Assistance 回复2026-08-03
Good afternoon, thank you for your positive feedback. We are pleased to hear you are happy with your experience and our agents were helpful. We will share your feedback with them.
物超所值
AXA Assistance 回复2026-08-03
Good morning, we are pleased to hear you are happy with the product you purchased. Thank you for taking the time to leave a review.
易于设置且看起来物有所值
享受并且看起来很有价值。希望我永远不需要使用封面，但希望如果我这样做的话会很好👍
AXA Assistance 回复2026-08-03
Good morning, many thanks for your positive review. We are pleased to hear your are happy with the product purchased.
登录客户门户
登录客户门户，无需电子邮件验证。付款笨拙，不得不重定向并且没有显示已付款。第一印象不佳
AXA Assistance 回复2026-07-31
Good afternoon, I am sorry to hear of the difficulties you experienced. This will be raised with the relevant area to ensure these issues are straightened out, we appreciate your feedback and thank you for making us aware of this. Kind Regards
价格具有竞争力，易于申请
AXA Assistance 回复2026-07-31
Good Afternoon, Thank you for your review, we are pleased to hear you are happy with the pricing and process. Kind Regards
莎拉非常乐于助人
莎拉乐于助人、友善且有礼貌。我需要我的故障封面文件的副本，她通过电子邮件将其发送给我。 非常高效。 我印象非常深刻。 谢谢你，安盛。
AXA Assistance 回复2026-07-28
Thank you for your review! We are pleased to hear you are happy with the service from Sarah, we will pass on the feedback. Kind Regards
和我交谈过的人最...
与我交谈的人对我很有帮助，因为我忘记了将这项政策续签一个月。
AXA Assistance 回复2026-07-27
Good afternoon, many thanks for your positive feedback. We are pleased to hear our agent was helpful and you were able to resolve your policy renewal.
代理非常有帮助和高效
AXA Assistance 回复2026-07-27
Thank you for your review, we appreciate the feedback and we are happy to hear you are pleased with the service. Kind Regards
伟大的
辉煌的故障盖
AXA Assistance 回复2026-07-27
Good morning, many thanks for your review. We appreciate your positive feedback and are happy to hear you are satisfied with our breakdown cover.
易于更新和理解政策......
轻松续保、了解保单详情，性价比无可挑剔
AXA Assistance 回复2026-07-24
Good Afternoon, Thank you for your review, we are happy to hear you are pleased with the service you received. Kind Regards
非常快速和简单。
AXA Assistance 回复2026-07-23
Good Afternoon, Thank you for your review. We are pleased to hear you are happy with the service you received. Kind Regards
完整覆盖的好价格。
完整覆盖的好价格。 网站使在线购买保险变得容易。
AXA Assistance 回复2026-07-21
Good afternoon, Thank you for your feedback, we really appreciate this and we are pleased to hear you are happy with the service. Kind Regards
大家还看了
Pax Assistance
Assist Card
Go! Assistance
Green Flag Breakdown Cover
ASSIST 365
AXA Assistance
AXA Travel Insurance UK2.7
Britannia Rescue