Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document.For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Written by the business, not verified by us.AXA Assistance (axa-assistance.co.uk) has a 4.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the staff and agents for being extremely polite, friendly, and exceptionally helpful when handling policy inquiries over the phone. Consumers often deeply appreciate the prompt, professional, and efficient assistance provided during unexpected stressful situations. Some reviewers were not happy with communication efforts, noting that customer service emails were frequently left completely unanswered. Additionally, a few other people also felt that dealing with extended waiting times on the phone lines caused significant frustration. Some consumers also mentioned experiencing serious difficulties when trying to resolve urgent breakdown issues through their support channels.
Auto-generated from all reviews of this business. For reference only.Renewal and new cover both dealt with in a polite and professional manner
Good afternoon, we are pleased to hear that you are happy with your renewal and it was dealt with professionally. We appreciate your kind words. Thank you.
Easy on line process No follow up confirmation or documentation just a review questionnaire Chasing customer care
Good Afternoon, Thank you for your feedback, I am sorry to hear you have not received clear confirmation and documentation. I will request a member of the team contacts you regarding this. Kind Regards
Good morning, we are pleased to hear you were happy with the service received. Many thanks for taking the time to leave a review.
Telephoned European breakdown when in France, kept offering us solutions to our campervan breakdown, but never carrying any positive actions out. Absolutely awful service, to be left stranded in a predominantly non English speaking country was awful!!! You had a week to help us! 🤬
Good morning, we are pleased to hear you found our website easy to use and were happy with the price quoted. Many thanks for taking the time to leave a review, it is appreciated.
Good morning, many thanks for your feedback. We are pleased to hear our customer service team was helpful. We will share your feedback with them.
The gentleman I spoke to was extremely helpful and tailored me needs to what I wanted, and also gave me a £20 discount on the original quote.
Good morning, many thanks for taking the time to leave a review. We are pleased to hear our agent was helpful and you were happy with your experience.
I had lost my breakdown cover details, a quick call and this was quickly resolved and e mail confirmation sent.
Good afternoon, we are pleased to hear that we were able to quickly resolve your issue with your breakdown details. Many thanks for taking the time to share your feedback.
I got a good deal with AXA Assistance and the people on the phone were so helpful. I also have car insurance with this company.
Good afternoon, thank you for your positive feedback. We are pleased to hear you are happy with your experience and our agents were helpful. We will share your feedback with them.
Good morning, we are pleased to hear you are happy with the product you purchased. Thank you for taking the time to leave a review.
Enjoy and seems good value. Hopefully I’ll never have to use the cover but hopefully if I do it’ll be good 👍
Good morning, many thanks for your positive review. We are pleased to hear your are happy with the product purchased.
Login to customer portal , no email verification. Payment clunky , had to redirect and did not show payment made. Poor 1st impression
Good afternoon, I am sorry to hear of the difficulties you experienced. This will be raised with the relevant area to ensure these issues are straightened out, we appreciate your feedback and thank you for making us aware of this. Kind Regards
Good Afternoon, Thank you for your review, we are pleased to hear you are happy with the pricing and process. Kind Regards
Sarah was helpful, friendly and polite. I needed copies of my breakdown cover documents and she emaild them over to me. Very efficient. I was very impressed. Thankyou, AXA.
Thank you for your review! We are pleased to hear you are happy with the service from Sarah, we will pass on the feedback. Kind Regards
The person I talked to was most helpful, as I had forgotten to renew this policy by a month.
Good afternoon, many thanks for your positive feedback. We are pleased to hear our agent was helpful and you were able to resolve your policy renewal.
Thank you for your review, we appreciate the feedback and we are happy to hear you are pleased with the service. Kind Regards
Brilliant breakdown cover
Good morning, many thanks for your review. We appreciate your positive feedback and are happy to hear you are satisfied with our breakdown cover.
Easy to renew and understand policy details, great price cannot fault
Good Afternoon, Thank you for your review, we are happy to hear you are pleased with the service you received. Kind Regards
Good Afternoon, Thank you for your review. We are pleased to hear you are happy with the service you received. Kind Regards
good price for complete cover. website made it easy to take out insurance online.
Good afternoon, Thank you for your feedback, we really appreciate this and we are pleased to hear you are happy with the service. Kind Regards
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