Friendly and helpful staff
Reply from AXA Assistance2026-07-20
Good morning, many thanks for your feedback. We are pleased to hear our staff were friendly and helpful and will share your feedback with the team.
About AXA Assistance
Data updated- Website
- axa-assistance.co.uk
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 94% (15/16)
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About this business
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document.For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Written by the business, not verified by us.Is AXA Assistance legit?
AXA Assistance (axa-assistance.co.uk) has a 4.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff and agents for being extremely polite, friendly, and exceptionally helpful when handling policy inquiries over the phone. Consumers often deeply appreciate the prompt, professional, and efficient assistance provided during unexpected stressful situations. Some reviewers were not happy with communication efforts, noting that customer service emails were frequently left completely unanswered. Additionally, a few other people also felt that dealing with extended waiting times on the phone lines caused significant frustration. Some consumers also mentioned experiencing serious difficulties when trying to resolve urgent breakdown issues through their support channels.
Auto-generated from all reviews of this business. For reference only.What people say
Easy enough
Reply from AXA Assistance2026-07-20
Good morning, we appreciate your feedback and are pleased to hear your are happy with your experience. Thank you.
Good Service
Reply from AXA Assistance2026-07-20
Good morning, thank you for your feedback. We are pleased to hear you are happy with our service.
This is only a policy I have yet to…
This is only a policy I have yet to make a claim and then I can give a full review of th service.
Reply from AXA Assistance2026-07-15
Good afternoon, thank you for your feedback. Should you need to make a claim in the future, please do leave another review. Many thanks.
Straight forward no problem whatsoever
Reply from AXA Assistance2026-07-13
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you were happy with your experience.
The person I spoke to was very helpful…
The person I spoke to was very helpful and explained everything very clearly.
Reply from AXA Assistance2026-07-09
Good Evening, Thank you for your feedback, we are happy to hear you are pleased with the service you received. Many Thanks
terrible service
terrible service. Couldn't get through on phone to get help with breakdown. After lengthy wait was told to find my own garage. But we were on holiday so difficult. Four and a half hour wait. To be taken to a garage that may or may not have been open and miles away. Initially was told help would arrive within an hour and this was confirmed by text when I got through hours later after 40 minutes on hold they denied this. Terrible and frightening In the end found a mobile mechanic and had to pay for this separately Avoid at all costs
Reply from AXA Assistance2026-07-13
Good Morning, I am sorry to hear of the poor service you experienced, I have raised a complaint on your behalf. A member of the complaints team will be in touch to discuss this further. Kind Regards
The service was excellent helped me get…
The service was excellent helped me get what i needed straight away no hassle
Reply from AXA Assistance2026-07-07
Good Morning, Thank you for your feedback, we are pleased to hear you are happy with the service. Kind Regards
Does what it says on the tin
Reply from AXA Assistance2026-07-06
Good morning, we're pleased to hear that our service met your expectations. We appreciate your positive feedback! Thank you.
It easy to join to get it
Reply from AXA Assistance2026-07-02
Good Morning, Thank you for your feedback, we are happy to hear you are pleased with the product! Kind Regards
Been with you before never had to use…
Been with you before never had to use breakdowns cover My insurance company now uses RAC which Iam not a fan of through my time in recovery industry Inter partner was always a very professional and good to the customers
Reply from AXA Assistance2026-07-02
Good Morning, Thank you for your review, we are pleased to hear you have been happy with our service over the years, i am sorry to hear you are not pleased with the change in provider. Kind Regards
Quite simple…
Took a little time as not good on phone. I managed with a little help and was quite simple.
Reply from AXA Assistance2026-06-30
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Explained the length of my vehicle and…
Explained the length of my vehicle and the 1st recovery vehicle was only just long enough. The 2nd vehicle wasn't long enough so had to wait an extra 1 1/2 hours for another. Unhelpful customer services and despite putting a complaint, which was escalated no one has bothered to contact me!! Do not use them
Reply from AXA Assistance2026-06-29
Good Afternoon, I am sorry to hear of the poor service you have received. A formal complaint is currently underway. Please do not hesitate to contact the complaints team in the meantime. An investigator will be in touch with any updates. Kind Regards
Lady who delt with my new break down…
Lady who delt with my new break down cover was excellent. Thank you
Reply from AXA Assistance2026-06-26
Good Evening, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service, we will pass feedback on internally. Kind regards
European breakdown insurance purchase process simple
Wanted European breakdown insurance and found process pretty simple and good value.
Reply from AXA Assistance2026-06-26
Good Evening, We are happy to hear you are pleased with the product, thank you for taking the time to leave us feedback. Kind Regards
effeciency and helpful
Reply from AXA Assistance2026-06-26
Good Evening, Thank you for your review! Kind regards
Easy and straightforward to obtain the…
Easy and straightforward to obtain the breakdown cover required.
Reply from AXA Assistance2026-06-25
Good Afternoon, We are pleased to hear you had a positive experience. Thank you for taking the time to leave a review. Kind Regards!
Let customers know of changes!
I rang and was told to wait..I hung up after over 15 minutes.rang again and got straight through.You also just stopped my cover because you don't do direct debit anymore..You never informed me! So I was not covered,very luckily I didn't need assistance! Last year you told I didn't have to do anything it would just renew automatically.
Reply from AXA Assistance2026-06-24
Good morning, we appreciate you sharing your experience and are sorry to hear that you had a long call wait time and poor communication regarding your cover renewal and direct debit. We will feed this back to the relevant team who will review our processes to prevent this from happening again.
Very poor performance price way to…
Very poor performance price way to higher never use them again
Reply from AXA Assistance2026-06-22
Good afternoon, we are sorry to hear you are unhappy with our performance and you found the pricing to be too high. We are always working to improve our services and will share your feedback with the relevant team. Thank you.
it worked as it should have done.
Reply from AXA Assistance2026-06-23
Good morning, we are pleased to hear our service met your expectations. Thank you for your feedback.
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