友好而乐于助人的员工
AXA Assistance 回复2026-07-20
Good morning, many thanks for your feedback. We are pleased to hear our staff were friendly and helpful and will share your feedback with the team.
关于 AXA Assistance
数据更新- 网站
- axa-assistance.co.uk
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 106 条评价
- 差评回复率
- 94%（15/16 条）
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商家自述
提供家庭紧急情况、电机故障和超额保护保险。周一至周五上午 9 点至下午 5 点进行监控。要报告紧急情况，请拨打保单文件中的电话号码。有关旅行的反馈，请访问 https://uk.trustpilot.com/review/axa-travel-insurance.com
以上内容由商家自行提供，未经平台核实。AXA Assistance靠谱吗？
AXA Assistance（axa-assistance.co.uk）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 106 条用户评价，属于金钱与保险分类，口碑良好。81% 的评价为 4 星及以上，10% 为 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-12。
评价综述
AI 生成评估了 242 条评论，评论者对这家公司的体验非常好。客户经常称赞工作人员和代理人在通过电话处理保单查询时非常有礼貌、友好且非常乐于助人。消费者往往非常欣赏在意外压力情况下所提供的及时、专业和高效的帮助。 一些评论者对沟通工作并不满意，指出客户服务电子邮件经常完全无人回复。此外，其他一些人也认为，在电话线上等待时间过长会造成很大的挫败感。一些消费者还提到，在尝试通过支持渠道解决紧急故障问题时遇到了严重的困难。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
足够简单
AXA Assistance 回复2026-07-20
Good morning, we appreciate your feedback and are pleased to hear your are happy with your experience. Thank you.
服务好
AXA Assistance 回复2026-07-20
Good morning, thank you for your feedback. We are pleased to hear you are happy with our service.
这只是我尚未制定的政策……
这只是我尚未提出索赔的保单，然后我可以对该服务进行全面审查。
AXA Assistance 回复2026-07-15
Good afternoon, thank you for your feedback. Should you need to make a claim in the future, please do leave another review. Many thanks.
直接走就没有问题了
AXA Assistance 回复2026-07-13
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you were happy with your experience.
与我交谈的人非常乐于助人……
与我交谈的人非常乐于助人，并且非常清楚地解释了一切。
AXA Assistance 回复2026-07-09
Good Evening, Thank you for your feedback, we are happy to hear you are pleased with the service you received. Many Thanks
糟糕的服务
糟糕的服务。无法通过电话寻求故障帮助。经过漫长的等待后，被告知要找到我自己的车库。但我们的假期是如此艰难。等了四个半小时。被带到几英里外的车库，该车库可能已经打开，也可能没有打开。最初被告知救援人员将在一小时内到达，当我在等待 40 分钟后通过短信确认这一点时，他们否认了这一点。可怕又可怕 最后找到了一个流动修理工并且不得不单独支付费用 不惜一切代价避免
AXA Assistance 回复2026-07-13
Good Morning, I am sorry to hear of the poor service you experienced, I have raised a complaint on your behalf. A member of the complaints team will be in touch to discuss this further. Kind Regards
服务非常好，帮助我得到了…
服务非常好，帮助我立即得到了我需要的东西，没有任何麻烦
AXA Assistance 回复2026-07-07
Good Morning, Thank you for your feedback, we are pleased to hear you are happy with the service. Kind Regards
按照锡上所说的去做
AXA Assistance 回复2026-07-06
Good morning, we're pleased to hear that our service met your expectations. We appreciate your positive feedback! Thank you.
加入即可轻松获得
AXA Assistance 回复2026-07-02
Good Morning, Thank you for your feedback, we are happy to hear you are pleased with the product! Kind Regards
以前和你在一起从来没用过……
以前和你在一起从来没有使用过故障保险 我的保险公司现在使用 RAC，但我在恢复行业工作期间并不喜欢它 国际米兰的合作伙伴总是非常专业，对客户也很好
AXA Assistance 回复2026-07-02
Good Morning, Thank you for your review, we are pleased to hear you have been happy with our service over the years, i am sorry to hear you are not pleased with the change in provider. Kind Regards
很简单……
花了一点时间，因为电话不好。我在一点帮助下就成功了，而且非常简单。
AXA Assistance 回复2026-06-30
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
解释了我的车辆的长度和......
解释了我的车辆的长度，第一辆救援车的长度刚刚够长。第二辆车的时间不够长，因此不得不额外等待 1 1/2 小时才能到达另一辆车。 客户服务无益，尽管提出了投诉，但没有人愿意联系我！不要使用它们
AXA Assistance 回复2026-06-29
Good Afternoon, I am sorry to hear of the poor service you have received. A formal complaint is currently underway. Please do not hesitate to contact the complaints team in the meantime. An investigator will be in touch with any updates. Kind Regards
处理我新的崩溃的女士......
处理我新的故障封面的女士非常棒。 谢谢
AXA Assistance 回复2026-06-26
Good Evening, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service, we will pass feedback on internally. Kind regards
欧洲故障保险购买流程简单
想要欧洲故障保险，发现流程非常简单且物有所值。
AXA Assistance 回复2026-06-26
Good Evening, We are happy to hear you are pleased with the product, thank you for taking the time to leave us feedback. Kind Regards
高效且有帮助
AXA Assistance 回复2026-06-26
Good Evening, Thank you for your review! Kind regards
轻松、直接地获得...
轻松、直接地获得所需的故障盖。
AXA Assistance 回复2026-06-25
Good Afternoon, We are pleased to hear you had a positive experience. Thank you for taking the time to leave a review. Kind Regards!
让顾客知道变化！
我打电话并被告知要等待..15 分钟后我挂断了电话。再次拨打并直接接通。你也停止了我的掩护，因为你不再进行直接付款了..你从未通知过我！所以我没有被覆盖，很幸运我不需要帮助！去年你告诉我不需要做任何事情它就会自动续订。
AXA Assistance 回复2026-06-24
Good morning, we appreciate you sharing your experience and are sorry to hear that you had a long call wait time and poor communication regarding your cover renewal and direct debit. We will feed this back to the relevant team who will review our processes to prevent this from happening again.
性能价格非常差……
性能非常差，价格更高，再也不会使用它们
AXA Assistance 回复2026-06-22
Good afternoon, we are sorry to hear you are unhappy with our performance and you found the pricing to be too high. We are always working to improve our services and will share your feedback with the relevant team. Thank you.
它发挥了应有的作用。
AXA Assistance 回复2026-06-23
Good morning, we are pleased to hear our service met your expectations. Thank you for your feedback.
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