提供家庭紧急情况、电机故障和超额保护保险。周一至周五上午 9 点至下午 5 点进行监控。要报告紧急情况，请拨打保单文件中的电话号码。有关旅行的反馈，请访问 https://uk.trustpilot.com/review/axa-travel-insurance.com
以上内容由商家自行提供，未经平台核实。AXA Assistance（axa-assistance.co.uk）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 106 条用户评价，属于金钱与保险分类，口碑良好。81% 的评价为 4 星及以上，10% 为 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-12。
评估了 242 条评论，评论者对这家公司的体验非常好。客户经常称赞工作人员和代理人在通过电话处理保单查询时非常有礼貌、友好且非常乐于助人。消费者往往非常欣赏在意外压力情况下所提供的及时、专业和高效的帮助。 一些评论者对沟通工作并不满意，指出客户服务电子邮件经常完全无人回复。此外，其他一些人也认为，在电话线上等待时间过长会造成很大的挫败感。一些消费者还提到，在尝试通过支持渠道解决紧急故障问题时遇到了严重的困难。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。连接上没有任何问题，那位女士非常乐于助人，给了我关于我的政策的清晰信息，而且非常耐心
Good afternoon, we are pleased to hear you had a positive experience and found our team member helpful and patient. Thank you for taking the time to leave a review. We appreciate it!
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Good afternoon, many thanks for taking the time to leave a review. We are pleased to hear your were happy with your experience.
优质的服务
Good morning, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service received.
绝对糟糕的服务。 我发现了泄漏，并打电话要求索赔我的家庭紧急保险。 我被告知我的水管没有被覆盖，因为它是我的供暖系统的一部分。所以我打电话给我的供暖保险，他同意第二天过来。 然后我接到电话，说管道确实被我家的应急罩盖住了，因为它正在流入水箱，水管工会在 4 小时内赶到。 我取消了另一位水管工的编码，因为他一直到晚上都在，所以取消了我的银行假期计划并等待水管工。一直以来我都没有自来水。 4个小时过去了，没有水管工。我打电话给被告知要来的水管工——他们说他们在 4 小时前就通知了 Axa，他们没有合格的水管工可以参加。 我联系了 Axa，但他没有道歉，只是告诉我管道没有被盖住。 在与投诉团队交谈后，他们说此事已经得到解决，他们将继续尝试寻找水管工参加，并会让我知道。与此同时，我可以寻找自己的费用并退款，他们会报销。 我没有收到他们的回复，我的表兄弟找到了一位可以参加那天的水管工。我的水管工周二参加了，我填写了报销表格。表格规定最多需要 14 天的付款时间。 16 天后 - 没有收到报销。 我刚刚再次打电话，被告知他们会向报销团队发送电子邮件。这就是所提供的解决方案。不道歉 - 不让我调查这个问题并回复你。 这是我收到的最糟糕的客户服务体验之一，我不相信我会拿回我的钱。
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We have shared your comments with the relevant team, who have confirmed your reimbursement has been processed and a member of the team has been in contact to confirm this. We take your comments seriously and are reviewing the points raised. Your feedback helps us improve our service. Thank you.
我于 5 月 20 日在 myexcessclaim.com 门户网站提交了索赔。明确表示会在5个工作日内联系。第17个工作日刚刚过去，还没有他们的踪影。我的索赔仍处于已提交状态。我并不感到不安，但我对他散布虚假信息感到惊讶。另外，我发了一封电子邮件，但没有人回复。如此糟糕的客户体验真是可惜
Good Morning, I am sorry to hear of the lack of communication you have received, i have raised this with the claims team and asked they contact you to discuss this further. Kind Regards
值得信赖且有竞争力的提供商，我已经使用 axa 两年了，但很幸运没有使用它们。
Good Evening, Thank you for your feedback. We appreciate your continued support over the past two years. Kind Regards
非常有帮助的客户服务代理。 联系了 AXA 后，在线门户网站不允许我的故障保险报价继续付款。原来公司记录中有我名字的缩写版本。使用我的全名导致续订出现问题。 问题已解决，并与我讨论了续订事宜。所有人都非常友好和专业。 此外，报价也非常有竞争力。
Good Evening, Thank you for your feedback, I am sorry to hear of the issues you faced but am glad to hear this has since been resolved. This will be passed on internally so ensure this does not happen again. Many Thanks
我购买故障保险的经历非常简单快捷。我也觉得价格很合理，强烈推荐
Good morning, Thank you for your positive review, i am happy to hear you are pleased with the service you recieved. Kind Regards
到目前为止一切顺利，对价格很满意，我的文件有点混乱，但现在已经整理好了
Good morning, Thank you for your feedback, we will pass this on to the relevant team to ensure the mix up with documents does not happen again. Kind Regards
非常直接地处理我的应用程序，设置快速且容易
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards,
易于设置知名公司的精彩封面，价格低廉
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards,
Good Afternoon, Thank you for the feedback, we are glad to hear you are happy with the service. Kind Regards
公认的公司，价格很有竞争力。 轻松在线完成。
Good Morning, Thank you for your positive feedback! Kind Regards
购买故障保险的经历非常简单。代理商了解我的需求并以非常优惠的价格为我提供了保险。非常满意
Good afternoon, We are pleased to hear you are happy with the service you received. This will be passed on internally. We appreciate your feedback! Kind Regards
当我要求澄清在线详细信息时，通过电话提供了帮助。
Good morning, Thank you for the positive feedback! Kind Regards
今天帮助我的那位年轻女士非常乐于助人且友善，并解决了我向她提出的许多问题。非常高效，我的新政策现已启动并运行。非常感谢。
Good afternoon, we are pleased to hear you were happy with the service your received. We will pass your feedback on to our agent. Thank you for sharing your positive experience!
Good Afternoon, Thank you for your feedback! Many Thanks, Francesca
及时关注和经验丰富的呼叫处理人员
Good Afternoon, Thank you for your feedback! Kind Regards
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Britannia Rescue共 106 条符合条件的评价
