如此简单易用的网站
这样一个易于使用的网站。清晰和。考虑。
AXA Assistance 回复2026-05-05
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
关于 AXA Assistance
数据更新- 网站
- axa-assistance.co.uk
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 106 条评价
- 差评回复率
- 94%（15/16 条）
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商家自述
提供家庭紧急情况、电机故障和超额保护保险。周一至周五上午 9 点至下午 5 点进行监控。要报告紧急情况，请拨打保单文件中的电话号码。有关旅行的反馈，请访问 https://uk.trustpilot.com/review/axa-travel-insurance.com
以上内容由商家自行提供，未经平台核实。AXA Assistance靠谱吗？
AXA Assistance（axa-assistance.co.uk）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 106 条用户评价，属于金钱与保险分类，口碑良好。81% 的评价为 4 星及以上，10% 为 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-12。
评价综述
AI 生成评估了 242 条评论，评论者对这家公司的体验非常好。客户经常称赞工作人员和代理人在通过电话处理保单查询时非常有礼貌、友好且非常乐于助人。消费者往往非常欣赏在意外压力情况下所提供的及时、专业和高效的帮助。 一些评论者对沟通工作并不满意，指出客户服务电子邮件经常完全无人回复。此外，其他一些人也认为，在电话线上等待时间过长会造成很大的挫败感。一些消费者还提到，在尝试通过支持渠道解决紧急故障问题时遇到了严重的困难。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
很容易得到故障......
很容易获得故障恢复，但到目前为止还不需要它，但很难对其进行审查。
AXA Assistance 回复2026-05-05
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
为我的车买故障保险是……
为我的车购买故障保险非常容易完成。它不是最便宜的，但我认为它非常全面，让我确信我可以充满信心地在英国的任何地方开车。
AXA Assistance 回复2026-05-05
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
服务好
服务很好，很友善。
AXA Assistance 回复2026-05-05
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
这位女士非常乐于助人。
AXA Assistance 回复2026-05-05
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
与网上的战斗
在与网络的斗争之后，它让我的生活变得更加简单、愉快、有帮助、容易理解，而且对我很有耐心。
AXA Assistance 回复2026-04-30
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
快的
快速、直接、物有所值
AXA Assistance 回复2026-04-30
Thank you for your positive feedback! Many Thanks
我受到友善和尊重的对待
我受到友善和尊重的对待。这位绅士乐于助人，令人放心。
AXA Assistance 回复2026-04-28
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Gud 交易和 Gud 管理
AXA Assistance 回复2026-04-29
Good Morning, Thank you for the feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
快速而清晰
AXA Assistance 回复2026-04-29
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
非常有帮助
非常有帮助。 令人愉快且有礼貌。 当我有疑问的时候解释得很清楚。
AXA Assistance 回复2026-04-28
Hello, we are happy to hear that our agent was helpful and polite and provided clear explanations in response to your questions. Thanks for your feedback, we appreciate it!
安排了房车故障保护罩，但被告知我们的车辆太重了！
通过 Caravan Guard 安排的房车故障保险，让我们在 Birchanger 服务中心坐了 8 个小时，说 3.5 吨房车运输起来太重，从来没有回电话，我一定花了 11/2 小时试图得到答复，最后我和 Sharon 交谈，她确实想提供帮助，她获得了允许我们安排我们自己的恢复，所以 12 小时后终于回到家，因为周日经销商关门了，现在拒绝把它带到车库，说我们必须付费才能把它搬走。
AXA Assistance 回复2026-05-11
Hello, we are very sorry to hear about the difficulties you experienced with your motorhome breakdown cover. We appreciate you bringing this to our attention. We'll review the issues you raised with the relevant team. Thank you for your feedback.
价格有竞争力，而且很容易购买……
有竞争力的价格并且很容易从网站购买
AXA Assistance 回复2026-04-22
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
糟糕的客户服务
我最近在租车时使用了 AXA Assistance，并因小凹痕提出了索赔。尽管我收到了索赔收据，但 AXA 尚未与我联系，也没有回复请求状态的电子邮件。当一个人购买了保险后，这是完全不可接受的服务！
AXA Assistance 回复2026-04-23
Good Afternoon, I am sorry to read of the poor service you have experienced, since this is related to a Car Hire claim, we have passed on your comments to the relevant team and requested they get in touch. Kind Regards, Francesca
糟糕/不存在的客户支持
尝试通过 myexcessclaim.com 网站在线提交索赔。网站不断崩溃并出现意外错误消息。多次尝试通过客户服务电子邮件联系他们，但尚未得到回复。我提出索赔的 30 天期限很快就到了。缺乏回应充其量是不专业的。如果可能的话会给零星。
AXA Assistance 回复2026-04-22
Good morning, I am sorry to hear of the problems you are experiencing, we have requested some details from yourself and will request the excess claims team contacts you to open your claim. Kind Regards
快速提示
AXA Assistance 回复2026-04-21
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
出色的
优质的客户服务和物有所值
AXA Assistance 回复2026-04-21
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
简单的
简单、快捷且价格合理。
AXA Assistance 回复2026-04-20
Good morning, we are pleased to hear that you are happy with your experience. Thank you for taking the time to leave a review.
安迪
好评非常快速且易于设置。
AXA Assistance 回复2026-04-15
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
电话里的绅士非常乐于助人...
电话里的绅士非常乐于助人，并向我解释了政策细节。
AXA Assistance 回复2026-04-13
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
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