Works as needed
Overall, Issuetrak is a good tool. We use it primarily for Complaint ticketing, and it fulfills our needs. Any gripes or issues with Issuetrak are minor. We spent a lot of time configuring the fields for our needs. It would have been/be nice if they provided a standardized layout instead of requiring us to customize everything. Issuetrak isn't maybe as intuitive as we would like. We still need to complete a lot of manual entries, but it does get the job done. We are a small medical startup, and don't employ any official IT personnel. It could be we simply aren't smart enough to utilize Issuetrak the way the company intended. At the end of the day it works and we are happy.