Shame on me - DO NOT BOOK HERE
Shame on me for getting excited about a deal here and not reading the reviews first. I booked and paid in full through Billabook. They provided me with a hotel reservation confirmation number, which gave me comfort at first. However, when I called the hotel ahead of time to make a simple request, they could not find my name in their system. I contacted Billabook (which is nearly impossible in real time since there is no phone number and no live chat — email only). They responded saying they had the confirmation and everything was fine. I called the hotel again. This time they located the confirmation number — but it was under a completely different name. Not mine. I emailed Billabook back three separate times with no response. When I arrived at the hotel, it was the same situation. No reservation under my name. The confirmation number I was given was not tied to me. Standing at a front desk with luggage after paying in full, and having no way to speak to a live human being, is not something any traveler should have to experience. The biggest issue here is not just the mistake — it’s the lack of real-time support. Email-only communication when you are actively checking in is simply not acceptable. I will not be using this service again. Travelers need reliability and accessible support, especially when something goes wrong.